Phone number's country code is not supported

[Izzy324]

Plan

premium students

Country

Puerto Rico

Operating System

(Windows 10, etc.)

My Question or Issue

I have been trying to get my Spotify for students verified manually, when I try to move from the page the following message appears "Phone number's country code is not supported".

[Mihail]

Hey @Izzy324,

Thanks for reaching out and welcome to the Community.

Could you let us know where exactly this error comes up - on the website of our partner SheerID (responsible for the student verification) or when you try to open the Premium for Students activation link? We'd also appreciate a screenshot of the error message as it appear at your end. You can attach it to your reply using the Insert Photo option in the Post Editor.

Keep us posted, we'll keep an eye out for your reply.

[Izzy324]

It happens when I try to verify manually because in the automatic
verification it tells me they couldn't verify if I am a college student.
After I put all my credentials and select next that message appears.

[Novy]

Hi @Izzy324, 

Thanks for your reply. 

Would you mind attaching a picture where we can see the page and the error message you're getting? Just make sure to exclude any personal info.

Keep us posted. We'll take a better look at this and see what we can suggest.

[Edmariis_79]

Im Having this exact Problem Because it says puerto rico phone number is not supported and idk what to do to get verified:/

[Alex]

Hi there @Edmariis_79,

Thanks for reaching out about this in the Community!

We've reported this to the right teams at Spotify. We'll let you know as soon as we have more information regarding why this might be happening.

Cheers.

[mjstitch4]

Hi,

I am having this problem as well. I've tried to do it directly through the app and also have tried to open a few tabs to see if it makes a difference both on the phone and on the computer, but the result is all the same. "Phone number's country code is not supported."

The first time I payed through Spotify students this whole process went smoothly, so I really don't know why it's not working out this time around.

[Dian]

Hey @mjstitch4,

Thanks for posting in the Community.

In such a case it'd be best to contact SheerID directly so they can help you further with your student verification. Here is how to reach out to them. 

Let us know how that went,

Cheers!