Premium Student CAN cannot verify school (shows US schools only)

[Coling56]

Plan

Premium

Country

Canada (Toronto)

Device

PC (all devices wont work though)

Operating System

(Windows 11)

My Question or Issue

Hello! I am a student attending University in Canada and cannot pass the verification page https://www.spotify.com/ca-en/student/verification/ 

I can verify the school using SheerID, however, when I copy the school's name from SheerID, it still does not show on the verification page to get premium ( and only shows US schools for that matter). 

If I try to verify using manual verify, it is only applicable to US schools.

This is very frustrating as I cannot figure out how to get premium as a Canadian student (I had it before in the US fine without the student deal). 

I have already tried switching my profile's country region from US to Canada to no avail. 

[Kiril · Accepted solution]

Hey @Coling56,

Thanks for reaching out on the Community!

We understand you have difficulties finding your school in the lists provided by SheerID. It might be worthwhile to try and reload the verification form, but using an incognito window of your browser, as this usually helps to resolve any cache-related issues. You can also try the process again using this verification link.

If nothing above helps, we believe it's best to get in touch with SheerID directly, as they are the ones who manage verifications and so the best place for help in such cases would be on their special support page for students.

Hope you find this useful. If you need anything else, the Community is here for you.

[Coling56]

Thanks so much!! the verification link you posted is the one for canadian students (and not US title IV school students only) I couldn't find!!!

[Alex]

Hey @Coling56,

Thanks for the reply.

We're glad to hear that it worked out 🙂

Don't hesitate to reach out again if you have questions.