Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Student

Get help verifying your Student Discount.

Start a topic

Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • akazzzzzz_
  • Visitor
  • 24591 Views
  • 18 replies
  • 0 likes
  • Premium for Students
  • 24591 Views
  • 18 replies
  • 0 likes

Premium for Study Abroad Students

Hello, I am trying to activate a student subscription while studying abroad. I am from the US, so I have an American card, but my country is set on UK, since that's where I'm studying. When I try to make my payment, I get an error message saying my p...

  • Newbie
  • Hello, I am trying to activate a student subscription while studying abroad. I am from the US, so I have an American card, but my country is set on UK, since that's where I'm studying. When I try to ...
  • Maxim
  • Spotify Star
  • 535 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 535 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student premium abroad

PlanFreeCountryFinland/MexicoDeviceiPhone 12plusOperating SystemiOS 14 My Question or IssueI study and live officially in Finland and I had gotten a student premium. I left for exchange to Mexico in August and I forgot my bank card home which meant t...

  • Newbie
  • Plan Free Country Finland/Mexico Device iPhone 12plus Operating System iOS 14   My Question or Issue I study and live officially in Finland and I had gotten a student premium. I left f...
  • MafeG
  • Spotify Legend
  • 506 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 506 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Unable to redirect and resubscribe after paying for Student Plan

Plan - Student Plan of Rs. 59Free/Premium - PremiumCountry - India My Question or Issue My account has a verified student status till 24/02/2022 however due to recurring payments in India, I have to pay for Spotify every month but when I tried paying...

  • Casual Listener
  •       Plan - Student Plan of Rs. 59 Free/Premium - Premium Country - India     My Question or Issue   My account has a verified student status till 24/02/2022 ...
  • LakshayNagpal
  • Casual Listener
  • 1290 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 1290 Views
  • 2 replies
  • 0 likes

Superuser Contribution Student Account

CountryCanadaDeviceiPhone 11Operating System(iOS 15.1) My Question or IssueI changed my plan back to a student account last month when I noticed it charged me 11.29. I didn’t know every year you have to confirm that your a student to continue with th...

  • Newbie
  •   Country Canada Device iPhone 11 Operating System (iOS 15.1)    My Question or Issue I changed my plan back to a student account last month when I noticed it charged me 11.29...
  • Jeremy
  • Spotify Legend
  • 594 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 594 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't play any podcasts on ipad pro or android, I've reinstalled many times

PlanPremiumCountryCzech republicDeviceiPad pro, OnePlus 6Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueOn both of my devices I can't play any podcasts, when I search for them nothing shows up and if I can it just does no...

  • Newbie
  • Plan Premium Country Czech republic Device iPad pro, OnePlus 6 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue On both of my devices I can't play a...
  • Jeremy
  • Spotify Legend
  • 386 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 386 Views
  • 1 replies
  • 0 likes

Superuser Contribution Stuck on "You're verified" page

 Hi, so I just got verified by Sheer-ID and I have been trying to subscribe to premium. However, when I select the student plan, it sends me to this page in the photo attached. I tried it on multiple devices and I even tried going on incognito mode t...

E6BE69A1-7D0D-4BA3-8CF6-30CFDAD4AC25.png
  • Casual Listener
  •   Hi, so I just got verified by Sheer-ID and I have been trying to subscribe to premium. However, when I select the student plan, it sends me to this page in the photo attached. I tried it on multip...
  • Ver
  • Spotify Legend
  • 682 Views
  • 6 replies
  • 0 likes
  • Premium for Students
  • 682 Views
  • 6 replies
  • 0 likes

Superuser Contribution Cannot login in my university site

PlanPremium StudentCountryBrazil The student site the autenticator redirects me is not the student one. My student email cannot login in this site because it's only for professors and administrators, I even contected the university IT department and ...

  • Casual Listener
  • Plan Premium Student Country Brazil   The student site the autenticator redirects me is not the student one. My student email cannot login in this site because it's only for professors and ...
  • Ver
  • Spotify Legend
  • 1217 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 1217 Views
  • 3 replies
  • 0 likes

Superuser Contribution Student Premium

USA DeviceiPhone 11 ProI was paying for Student Premium since I started, however it got switched without my permission to regular Premium. I tried to change my plan, but it said that my student credentials were already being used on another account. ...

  • Newbie
  • USA   Device iPhone 11 Pro I was paying for Student Premium since I started, however it got switched without my permission to regular Premium. I tried to change my plan, but it said that my ...
  • Eni
  • Moderator
  • 857 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 857 Views
  • 1 replies
  • 0 likes

Superuser Contribution Refund of £14.99

I would like a refund please of £14.99. I have had a student premium account with Spotify ever since I started college, which was 2 years ago. I have always had £5.99 taken out my account every month, yet this month they took out £14.99 which they ha...

  • Casual Listener
  • I would like a refund please of £14.99. I have had a student premium account with Spotify ever since I started college, which was 2 years ago. I have always had £5.99 taken out my account every month...
  • Ver
  • Spotify Legend
  • 1270 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 1270 Views
  • 3 replies
  • 0 likes

Superuser Contribution Student Premium Account already redeemed?

PlanPremiumCountryCanadaDeviceiPhone 6sOperating SystemWindows 10 My Question or IssueI am a student but my plan is set to normal premium at the moment and when I try to change to the student account, after filling out the correct information, it say...

  • Newbie
  •   Plan Premium Country Canada Device iPhone 6s Operating System Windows 10   My Question or Issue I am a student but my plan is set to normal premium at the moment and when I try...
  • Jeremy
  • Spotify Legend
  • 856 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 856 Views
  • 1 replies
  • 0 likes

Superuser Contribution The country of my college is not showing up when I try to register for a student account

PlanPremiumCountryJapan (studying in the US) My Question or IssueI am originally from Japan, and thus I have a Japanese Spotify account, but I currently studying in the US for college. I recently tried to switch my account to the Student Premium plan...

  • Newbie
  • Plan Premium Country Japan (studying in the US)   My Question or Issue I am originally from Japan, and thus I have a Japanese Spotify account, but I currently studying in the US for colleg...
  • Alex
  • Spotify Legend
  • 1871 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 1871 Views
  • 1 replies
  • 0 likes

Solved!! Can I apply the student plan when I'm in an ONLINE master's program?

Hi! I'm in Japan but am a student of OMSCS (Online Master of Science in Computer Science), Georgia Institute of Technology.Since OMSCS is an authorized master's program, I'd like to apply to the student plan. However, SheerID didn't let me select the...

  • Casual Listener
  • Hi!   I'm in Japan but am a student of OMSCS (Online Master of Science in Computer Science), Georgia Institute of Technology. Since OMSCS is an authorized master's program, I'd like to apply ...
  • haltaro
  • Casual Listener
  • 1146 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 1146 Views
  • 2 replies
  • 0 likes

Superuser Contribution [Community] Adding more colleges and universities to the student plan

Adding more colleges and universities so that more are "eligible". My sister who has just enrolled into college has been very anxious because its a big step for her, i suggested using headspace because it has helped me in the past. So we sat down tog...

  • Newbie
  • Adding more colleges and universities so that more are "eligible". My sister who has just enrolled into college has been very anxious because its a big step for her, i suggested using headspace becau...
  • Jeremy
  • Spotify Legend
  • 745 Views
  • 1 replies
  • 1 likes
  • 745 Views
  • 1 replies
  • 1 likes

Superuser Contribution Student Premium Issue

Hi, I am trying to subscribe student premium plan. When I try to verify my student information, the website shows 'Unfortunately, we couldn't confirm that you're a student. Please check your details and try again.' What should I do now? Thanks!

  • Newbie
  • Hi, I am trying to subscribe student premium plan. When I try to verify my student information, the website shows 'Unfortunately, we couldn't confirm that you're a student. Please check your det...
  • Ver
  • Spotify Legend
  • 1094 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 1094 Views
  • 2 replies
  • 0 likes

Superuser Contribution Unsuccessful confirmation

USA DeviceI tried on iphone and macbook bothHi guys . I'm trying to get student premium plan but every time i try to confirm I'm student there's this : "Unfortunately, we couldn't confirm that you're a student.Please check your details and try again"...

  • Newbie
  • USA   Device I tried on iphone and macbook both Hi guys . I'm trying to get student premium plan but every time i try to confirm I'm student there's this : "Unfortunately, we couldn't confir...
  • MafeG
  • Spotify Legend
  • 1017 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 1017 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium Student Not letting me Confirm Details

When I try to Sign up for the Student discount, all it is asking for is my Name, school, and Date of Birth. When I put all of the information in, it says that it cannot verify that I am a student and I have tried multiple times and went on the FAQ to...

  • Newbie
  • When I try to Sign up for the Student discount, all it is asking for is my Name, school, and Date of Birth. When I put all of the information in, it says that it cannot verify that I am a student and...
  • Elena
  • Moderator
  • 1492 Views
  • 4 replies
  • 0 likes
  • Premium for Students
  • 1492 Views
  • 4 replies
  • 0 likes

Superuser Contribution subscription didn't change

Hello lovely people! Last month I had confirmed my student status and changed my subscription from normal premium to student for the following month (that started today) Which is why I was shocked to see right now that I just got charged the normal p...

  • Newbie
  • Hello lovely people!   Last month I had confirmed my student status and changed my subscription from normal premium to student for the following month (that started today)   Which is wh...
  • MafeG
  • Spotify Legend
  • 655 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 655 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mudança para conta estudante

Estou tentando mudar para conta estudante, mas quando pede para eu fazer login no site da instituição sou mandado para o site erradoEm anexo o print do site correto de login de aluno (ulife) e o que sou enviado (ânima)

  • Newbie
  • Estou tentando mudar para conta estudante, mas quando pede para eu fazer login no site da instituição sou mandado para o site errado Em anexo o print do site correto de login de aluno (ulife) e o qu...
  • Alex
  • Spotify Legend
  • 935 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 935 Views
  • 1 replies
  • 0 likes

Superuser Contribution School not listed on submission form

PlanFreeCountryFranceDeviceSamsung Galaxy S9, PCOperating SystemAndroid and Windows 10 My Question or IssueHi, I want to subscribe to Premium Student, and as my school isn't listed, I went to fill the submission form, but it's not listed there either...

  • Casual Listener
  • Plan Free Country France Device Samsung Galaxy S9, PC Operating System Android and Windows 10   My Question or Issue Hi, I want to subscribe to Premium Student, and as my school isn't ...
  • Alex
  • Spotify Legend
  • 2102 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 2102 Views
  • 1 replies
  • 0 likes

Can’t find my school

I can’t find my School/College Them i have to sign up my premium, what to do?

  • Visitor
  • I can’t find my School/College Them i have to sign up my premium, what to do?
  • Billy-J
  • Spotify Star
  • 1293 Views
  • 1 replies
  • 1 likes
  • Premium for Students
  • 1293 Views
  • 1 replies
  • 1 likes