Premium Student Discount, Charged Twice

[user-removed]

Hello, I just got approved to have the P65 discount for Students on Premium. But I'm concerned on why I'm charged twice. My bank account was deducted P65 twice. Is it because I use two devices? (My desktop and iPhone)? If not, how do I get refunded?

[Luke · Accepted solution]

Hey @user-removed,

When you received two payments by Spotify at the same day, and this has never happened before, there are two possible reasons.

The first one is that one of the charges is a pre-authorization charge. Normally the pre-auth charge has a smaller amount of money and it should be away after a few business days.
If this isn't a pre-auth charge, then it’s possible that you hit the conformation button in the subscription email twice and so a second transaction went through. Don't worry, this second charge will just get added onto your account as if you "pre-paid" for an extra month. You can see this by visiting your subscription page and checking that your new payment time will be in around 2 months.

Have a nice day!

LK608