Premium not showing up on app

[AkieraStraberri3]

Plan

Student Premium 

Country

United States

Device

iPhone 13 Pro Max

My Question or Issue

I paid for student premium on the 18th of May. It is still not showing up in the app. I have triple checked it is the right account. I have the payment receipt. I have a flight today and I’d really like to be able to listen to music. In the app it just says I have the free plan despite me activating the premium one!

[LautaroNores]

Here are some steps you can take to resolve this issue:

1. Verify Subscription Status:

   • Go to your Spotify account page on a web browser.
   • Check under "Your plan" to see if your subscription is listed as Premium for Students.

2. Log Out and Log In:

   • Sometimes, logging out and logging back in can refresh your account status.
   • On your iPhone, go to the Spotify app, log out, and then log back in using your credentials.

3. Check Payment Details:

   • Ensure that the payment was processed successfully and that there were no issues with the transaction.
   • Verify that the payment receipt corresponds to the correct account.

4. Reinstall the Spotify App:

   • Delete the Spotify app from your iPhone.
   • Go to the App Store, download, and reinstall the Spotify app.
   • Log in again and check if your subscription status has updated.

5. Update Payment Information:

   • Go to your Spotify account page and update your payment information.
   • Sometimes re-entering your payment details can trigger the subscription to activate.

6. Contact Spotify Support:

   • If the issue persists, contact Spotify Support for assistance.
   • You can reach out via the Spotify support page or through their social media channels like Twitter (@SpotifyCares).

7. Check for Account Mix-up:

   • Make sure you are logged into the correct Spotify account. If you have multiple accounts, you might have activated Premium on a different one.

Here’s a summarized action plan:

1. Verify subscription on the Spotify account page.
2. Log out and log back in.
3. Confirm payment details and ensure the correct account.
4. Reinstall the app.
5. Update payment information if necessary.
6. Contact Spotify Support if the issue persists.

Following these steps should help resolve the issue and get your Student Premium activated properly on your app.