Problems with Hulu and Student Spotify

[ashbac5_1]

Plan

Student Discounted Premium

Country

 USA

Device

iPhone 8 Plus

My Question or Issue

 I’ve recently upgraded my phone, and doing so logged me out of all apps. I can log into Spotify no problem, and use that login for Hulu, but then Hulu prompts me to sign up for a subscription, even though my subscription is through the Spotify Student Premium. When I go through the main menu on Spotify, it says Hulu is already activated, so that isn’t the issue. How do I get Hulu back?

[Katerina]

Hey there @ashbac5_1,

Thanks for posting and welcome to the Community!

Just to confirm, are you accessing the right Hulu account? If you connected to either the wrong Spotify or Hulu/SHOWTIME account, you'll need to cancel the subscription and resubscribe with the correct account.

Keep in mind that for any issues related to your Hulu account or service, we'd also recommend checking out the Hulu support site.

Let us know how you get on 🙂