Solicitação de estorno no cartão de crédito

[gabxsd]

Recibo, mas meu plano universitário foi aprovado meses atrásMeu plano é universitário e já tinha sido aprovado, pois bem, hoje recebi o valor de 16,90 no meu cartão sendo que o valor é 8,50. Por favor, corrigir e estornar o valor!

[Ivan]

Hey there @gabxsd, 

Thanks for searching for the answer you need here! 
 

Hope you don't mind us replying in English as it's the Community's official language.

In case you've been charged the full Premium price it's possible your discount has expired and you need to renew it. Premium Student is valid for up to 12 months from the date you subscribed. When the discount expires, your subscription automatically continues at the standard rate for Premium Individual unless you cancel or apply for another year (with a 4 year limit). To renew, just visit this page and either log in to your uni’s portal or upload proof of enrollment. Once you've renewed, you'll get the discounted rate for another 12 months.

Student discount users receive a warning email 1 month before the offer expires. The email includes instructions on how to reactivate the Premium Student offer and continue paying the discounted price.

Here you can read more about Spotify’s refund policy. 

Hope this helps. Let us know if you have any more questions.