Spotify did not return the money in the transaction canceled...

[Borasan]

Spotify withdrew money from my card. After that, your transaction was canceled and the membership did not come. But the money was not returned to me.

[Robert_W]

Hey @Borasan,

Please see Spotifys refund policy here:

https://support.spotify.com/uk/account_payment_help/payment_help/refund-policy/

If you believe you are eligible for a refund, please get in  contact with Spotify support and they can take a look backstage. The easiest way to contact them is by messaging SpotifyCares on Facebook or Twitter. They usually respond within 48 hours!