Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Student Discount.
PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...
Are there any exceptions for students who do not attend title IV schools (private institutions who do not receive federal funding)?
I graduated from college, so I am no longer qualified for the Student rate, but I can't change my account to reflect that. I need to change payment info, but it won't let me, as the system still wants to verify I am a student...
I just recently paid for premium, it gave me a confirmation code but i never recieved an email about it. My spotify app is still reading as if im on a free account. Please help.
hi, i do not use spotify premium for now, im just using the one with publicity and i have to use it only when connect to my ipad. i try to connect on spotify app on my lg smart tv be it does not connect, saying i have to get the premuim version. so, ...
Hi! I am a student at Colorado State University. I signed up for Spotify Premium a month or 2 ago without knowing there was a student discount. Does anyone know how I should go about switching over from the regular premium plan to the discounted stud...
I have premium student and I can listen to any music I want when I am online and then when I go offline I can listen to my downloaded music but I cannot browse or search any other music when I am offline and other friends of mine are able to do that ...
How can I cancel my Spotify premium version?
I am paying $9.99 a month for my premium subscription even though I am a student. When I try to apply for the student rate it says my information is already on file.
Hallo Spotify Team,ich bin Student und habe den Studentenrabatt beantragt, trotzdem wird mir 9,99 € Abgebucht.Obwohl wird mir gesagt, dass "Abo ändern oder kündigenDu hast zur Zeit Spotify Premium für Studenten abonniert." wird mit 9,99 € statt 4,99 ...
Hi when I click a link to try and sign up for the student discount or type in my browser http://www.spotify.com/student it automatically redirects to https://www.spotify.com/au/ could you please advise how to access the discountThanks!
Hey! I have a question: I am studying in Germany and I have a german bank account I have activated my Premium Abo with. I finished my money on my card while I was in Italy on holidays so my Abo got frozen. I loaded my visa and I proceeded with the pa...
I've been charged for spotify premium and the student account both today. I don't want the student account since I'm already subscribed for the premium. So please void the student charge of $5.29 & refund to my credit card ASAP.
Ik kan nu alleen inloggen via mijn facebook account, kan ik dt "omzetten" zodat ik kan inloggen met e-mail + wachtwoord in plaats van facebook
I just checked my account on file & spotify has charged me @9.99 three times... once last month & twice this month; I signed up for the student discount & all the sudden it disappeared; I'm getting charges regular price. How do I get ahold of someone...
Why was I charged $27.50
Hello, I've had a student discount for several years now and everything worked fine. A few days ago, I received an email that I should update my status if I'm still a student. Yes I am and I verified that I still want the discount. Now I see that Spo...
I am wondering if i can get the student discount even though I am a staff member at a University not actually a student?
I am a student and I am logged in as a student over uniday but have to pay the normal price over 'sofort Überweisung'.In my subscription also stands, that I subscribed to Spotify Premium for students.I don't see my mistake.
I just ordred a premium student spotify and verfied and then an email that I have to click on the link to finish the payment but it doesnt work so I fill same bank info again and it was same problem. Now when I look at my bank it has charged me two t...
Hi, I'm from Indonesia and i'd like to give my friend a spotify member subscribtion as a gift in Singapore. Is any of you guys know how?Thank you!