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Spotify has charged 14.97 euros instead of 4.99 euros

Spotify has charged 14.97 euros instead of 4.99 euros

I've tried to upgrade my account with students' discount on my cell, but it was impossible to upload the documents for the verification of the student's status. So i've tried to do that on my pc. I've sent the documents and all but i've inserted my credit card's data 3 times, so on my bank account there are already 14.97 euros charged.
I will have 3 months of spotify premium or have i lost 10 euros? and how much time will it take to have my premium account confirmed? I'm a little worried

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2 Replies

Hey @Shaka96, welcome to the Spotify Community!


Have you received a payment confirmation email for all payments? Any payments that you haven't gotten a receipt for are only pending and should be canceled soon. If you check in a few days and still have extra charges, let me know and I will escalate this to a Spotify staff member!

Looking forward to your response 🙂

I have received no mail for now so i will wait some days. I suppose it will take some time to verify my student status. For now i'm still a "free" member. I'm worried about that triple charge at one time. if they verify my status will they take 14.97 euros and give me 3 months or will they take only 4.99 euros?
Thanks for your answer and thanks for the welcome

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