Spotify premium for students problem

[tianyu1994]

I signed up to spotify student TWO times, so i think now spotify is trying to charge me twice cause of that mistake... i paid my subscription once but now it says that i haven' paid at all and that my payment method should be changed, hence the second account (?)  How can i fix this?

[SergioDavid]

Hey @tianyu1994, welcome to the Community!

Just to be sure, are the charges on your bank statement showing as pending? If so, they haven't gone through. They should get back to you within a few business days.

Until then, try signing up again here using an incognito window.

Let us know how it goes.

[tianyu1994]

The money I transfered came back to me, so I updated my payment method (since I had that notification to do so)I put in the same information as I did before and the payment was sent. Seems to have solved the problem.

Thank you for your response! 🙂