Spotify student does not work on smartphone

[ineslecendreux]

Hello,

I suscribed to Spotidy student 2 months ago and it works on my computer but not on my iphone. I already deleted and downloaded the application again twice on my phone and I don't know how to solve the problem. On my computed it says I am using Spotify Student and on my phone it says I am using Spotify Free. I am also paying every month.

Does anyone know why or how to solve this problem?

Thank you very much for your help!

[CryticalAce · Accepted solution]

Hey @ineslecendreux,

That's no fun! Let's get some more info so we can get this fixed as quickly as possible!

• Have you confirmed you are using the same details on your phone as your computer?
• Do you have a Facebook account connected to your account?
• Have you tried using your email instead of Facebook or vice versa?
• Have you made sure the app is definitely up to date?
• Have you tried any other devices?

Let me know if trying any of these gets it working!

Best,

Jordan

[ineslecendreux]

Hello!

Thank you a lot for your quick answer which solved my problem ! 🙂

Have a nice day!

Ines

[CryticalAce]

Always glad to help! May I ask what fixed your issue so that people who view the thread can see?

If you need help with anything else, let me know!

Best,

Joradn

[ineslecendreux]

Hello again! 

Sure, I just had not realized that I had two different accounts with very similar identifiers (I had created one a long time ago and did not remember) and I was using a different account on my phone and on my computer. Your message made me check so I just connected to the right account on my phone (it was a bit silly, sorry) 🙂

Thank you again!

[CryticalAce]

No worries! It happens all the time! 

Enjoy your premium!