Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Student

Get help verifying your Student Discount.

Start a topic

Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • rdeluva7
  • Visitor
  • 23832 Views
  • 17 replies
  • 0 likes
  • Premium for Students
  • 23832 Views
  • 17 replies
  • 0 likes

Superuser Contribution Student Account not working

Hi There,I have been accepted as Student and I received an email saying thatI should complete the payment from my account.. I cannot find any clue about this.Onthe other hand I have already been charged but spotify does not work offline.What should I...

  • Casual Listener
  • Hi There, I have been accepted as Student and I received an email saying that I should complete the payment from my account.. I cannot find any clue about this. Onthe other hand I have already bee...
  • Alfredo
  • Roadie
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Spotify Account

Hello, I was signed up for the Spotify/Hulu student account, i was paying $4.99/month, but as of last week, I was charged $9.99 and I am no longer able to connect to Hulu. I can not get in touch with anyone from spotify. Please reply as soon as possi...

  • Casual Listener
  • Hello,    I was signed up for the Spotify/Hulu student account, i was paying $4.99/month, but as of last week, I was charged $9.99 and I am no longer able to connect to Hulu.  &nbsp...
  • dkhalili
  • Casual Listener
  • 232 Views
  • 2 replies
  • 0 likes
  • 232 Views
  • 2 replies
  • 0 likes

How long does it take to verify a student id

I have applied for student discount few days ago, how long do I need to wait to be verified?

  • Newbie
  • I have applied for student discount few days ago, how long do I need to wait to be verified?   
  • Bethany_Dawn
  • Community Legend
  • 5367 Views
  • 1 replies
  • 0 likes
  • 5367 Views
  • 1 replies
  • 0 likes

Student Credentials used for another account

How can I unlink my student info with another account? I lost that account and I have a new one and I want to get the student discount premium but it’s saying I can’t because those credentials are linked with another account

  • Casual Listener
  • How can I unlink my student info with another account? I lost that account and I have a new one and I want to get the student discount premium but it’s saying I can’t because those credentials are li...
  • songassistant
  • Composer
  • 1992 Views
  • 5 replies
  • 0 likes
  • 1992 Views
  • 5 replies
  • 0 likes

Superuser Contribution Student Discount

I want to get a premium student discount, but i have to pay with my dad's credit card (i don't have one because i don't work yet). So i put his informations or mine?

  • Casual Listener
  • I want to get a premium student discount, but i have to pay with my dad's credit card (i don't have one because i don't work yet). So i put his informations or mine?  
  • GuilhermeStacci
  • Casual Listener
  • 419 Views
  • 2 replies
  • 1 likes
  • 419 Views
  • 2 replies
  • 1 likes

Superuser Contribution Student Discount

I have a problem completing my purchase of Spotify Student Discount promo. I complied to the requirements needed to avail the promo, however, there's a problem on the completion of my purchase. I received an email from SheerID Verification and it sta...

  • Newbie
  • I have a problem completing my purchase of Spotify Student Discount promo. I complied to the requirements needed to avail the promo, however, there's a problem on the completion of my purchase. I rec...
  • Aimee_T
  • Roadie
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes

Student premium-payment

Hello, this morning I paid for Spotify premium for students. But the page for verifying my student status didn't appear, so I closed the page. I didn't verify my student status but i received a charge in my debit card. And in my subscription page it ...

  • Newbie
  • Hello, this morning I paid for Spotify premium for students. But the page for verifying my student status didn't appear, so I closed the page. I didn't verify my student status but i received a c...
  • Maxim
  • Spotify Star
  • 361 Views
  • 1 replies
  • 0 likes
  • Payment
    Premium
    Student
    verify
  • 361 Views
  • 1 replies
  • 0 likes

Problem renewing student discount

I have been trying to renew my student discount for weeks it keeps saying Unfortunately, we couldn't confirm that you're a student. Please check your details and try again.If we still can't confirm your details, you won't be charged.Any pending charg...

  • Casual Listener
  • I have been trying to renew my student discount for weeks it keeps saying  Unfortunately, we couldn't confirm that you're a student.  Please check your details and try again. If we st...
  • Undftd23
  • Casual Listener
  • 468 Views
  • 4 replies
  • 0 likes
  • 468 Views
  • 4 replies
  • 0 likes

Student premium subscription

I thought I was a 'student', because I am still studying at high school. So I wanted to try out the student subscription for $7.49. I entered my debit card details in and it said I wouldn't be charged until I proved that I was a student. Afterwards I...

  • Newbie
  • I thought I was a 'student', because I am still studying at high school. So I wanted to try out the student subscription for $7.49. I entered my debit card details in and it said I wouldn't be charge...
  • Maxim
  • Spotify Star
  • 215 Views
  • 1 replies
  • 0 likes
  • Student
  • 215 Views
  • 1 replies
  • 0 likes

Superuser Contribution Out of Country Student Subscription

Hi Spotify!I will most likely be attending University in Canada. I was wondering if I am eligible for the Student subscription if attending an out of country school.

  • Newbie
  • Hi Spotify! I will most likely be attending University in Canada. I was wondering if I am eligible for the Student subscription if attending an out of country school. 
  • Alfredo
  • Roadie
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Discount

I was approve for the student discount about 2 months ago. My mom wanted to add me on the family plan so i discontinue the student. I am now on th family but she havnt paid the bill so I want to add the student but it is saying I an non-elligable.

  • Newbie
  • I was approve for the student discount about 2 months ago. My mom wanted to add me on the family plan so i discontinue the student. I am now on th family but she havnt paid the bill so I want to add ...
  • Alfredo
  • Roadie
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Superuser Contribution Gap Semester

Hello! My name is Kaitlin and I am a student at Utah State University. I have taken 4 months off to teach English in Spain with my universtiy, but because I am not technically enrolled in any classes at my universtiy, I think that is what is preventi...

  • Newbie
  • Hello! My name is Kaitlin and I am a student at Utah State University. I have taken 4 months off to teach English in Spain with my universtiy, but because I am not technically enrolled in any classes...
  • Alfredo
  • Roadie
  • 837 Views
  • 1 replies
  • 0 likes
  • 837 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment

I used student discount option and gave my credit card informations for one month but when i checked my bill. There was 3 bill for only one month.

  • Newbie
  • I used student discount option and gave my credit card informations for one month but when i checked my bill. There was 3 bill for only one month. 
  • Alfredo
  • Roadie
  • 219 Views
  • 1 replies
  • 0 likes
  • Student
  • 219 Views
  • 1 replies
  • 0 likes

Superuser Contribution student subscription didn't work

I had student subscription and was told to renew it, which I did. Yet, I just got the bill and it charged me the standard £9.99. How can I get this fixed?

  • Newbie
  • I had student subscription and was told to renew it, which I did. Yet, I just got the bill and it charged me the standard £9.99. How can I get this fixed?
  • Alfredo
  • Roadie
  • 265 Views
  • 1 replies
  • 0 likes
  • Student
  • 265 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify premium student isn't working

HelloI subscribed to a student subscription since November (my bank account is taken on the 5th of each month) but it shows me that I am not premium while I have never stopped my subscription. Can you help me please

  • Newbie
  • Hello I subscribed to a student subscription since November (my bank account is taken on the 5th of each month) but it shows me that I am not premium while I have never stopped my subscription. Can ...
  • Alfredo
  • Roadie
  • 361 Views
  • 1 replies
  • 0 likes
  • 361 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with the student subscription

Hello. Since I am studying at the university I was thinking of receiving a student discount you offered but I could not succeed with becoming one because there was no option "Germany" within a list on the SheerID I was supposed to verify myself at. T...

  • Casual Listener
  • Hello. Since I am studying at the university I was thinking of receiving a student discount you offered but I could not succeed with becoming one because there was no option "Germany" within a list o...
  • suschkoff
  • Casual Listener
  • 558 Views
  • 4 replies
  • 0 likes
  • 558 Views
  • 4 replies
  • 0 likes

spotify premium for student

Hello. I tried to sign up for Spotify for students but my university is not listed. But despite this, my credit card was billed already with the 5€ payment. I’m Italian.

  • Newbie
  • Hello. I tried to sign up for Spotify for students but my university is not listed. But despite this, my credit card was billed already with the 5€ payment. I’m Italian. 
  • Maxim
  • Spotify Star
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

Got charged but nothing happened

Hi, my account got charged twice for the student offer (I was actually going for the normal one) and got charged for the student pack twice, and my school wasn't on sheerID. As a result I just lost money and didn't get premium and it said that my acc...

  • Newbie
  • Hi, my account got charged twice for the student offer (I was actually going for the normal one) and got charged for the student pack twice, and my school wasn't on sheerID. As a result I just lost m...
  • Luke
  • Spotify Star
  • 406 Views
  • 1 replies
  • 0 likes
  • 406 Views
  • 1 replies
  • 0 likes

Spotify studentenkorting

Hoi! Momenteel heb ik spotify premium en ben ik student. Alleen zou ik het fijn vinden als ik ook gebruik kan maken van de studentenkorting. Ik heb geprobeerd mij aan te melden via de website alleen heb ik geen creditcard dus kan ik mij niet aanmelde...

  • Casual Listener
  • Hoi!   Momenteel heb ik spotify premium en ben ik student. Alleen zou ik het fijn vinden als ik ook gebruik kan maken van de studentenkorting. Ik heb geprobeerd mij aan te melden via de websit...
  • quinlanvh
  • Newbie
  • 4516 Views
  • 21 replies
  • 3 likes
  • 4516 Views
  • 21 replies
  • 3 likes

Mi suscripcion Premium estudiante no funciona

Hola!He solicitado la cuenta Premium estudiante, me han cobrado el dinero correspondiente y me han enviado un correo de SheerID confirmando que soy estudiante y puedo empezar a beneficiarme de esta oferta. Pero al darle a completar compra me lleva a ...

  • Newbie
  • Hola! He solicitado la cuenta Premium estudiante, me han cobrado el dinero correspondiente y me han enviado un correo de SheerID confirmando que soy estudiante y puedo empezar a beneficiarme de esta...
  • flemingiat
  • Newbie
  • 1011 Views
  • 2 replies
  • 0 likes
  • premium para estudiantes
    Student
  • 1011 Views
  • 2 replies
  • 0 likes