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Premium Student

Get help verifying your Student Discount.

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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • Oussama3
  • Visitor
  • 25248 Views
  • 19 replies
  • 0 likes
  • Premium for Students
  • 25248 Views
  • 19 replies
  • 0 likes

Charged multiple times when trying to verify my student discount

I wanted to apply for the student discount but after entering my student details in it brought me back to the purchase screen so i reentered my card number a couple thinking that i entered in wrong but when i checked my logined in to my bank I charge...

  • Casual Listener
  • I wanted to apply for the student discount but after entering my student details in it brought me back to the purchase screen so i reentered my card number a couple thinking that i entered in wrong b...
  • fastomid
  • Casual Listener
  • 420 Views
  • 1 replies
  • 0 likes
  • Student
    Student Discount Canada
  • 420 Views
  • 1 replies
  • 0 likes

My student premium is not verfiying Hulu

I just recently resubscribed to student premium and I was in the process of verifying Hulu. For some reason, it gave me a trouble message that pretty much didn’t go forward to verifying. My school is on it and this hasn’t been a problem before. What ...

  • Visitor
  • I just recently resubscribed to student premium and I was in the process of verifying Hulu. For some reason, it gave me a trouble message that pretty much didn’t go forward to verifying. My school is...
  • LeoRager
  • Community Legend
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Student discount

The bill was charged at my account but still shows FREE ACCOUNT on my spotify. How do i fix it?

  • Newbie
  • The bill was charged at my account but still shows FREE ACCOUNT on my spotify. How do i fix it?
  • LeoRager
  • Community Legend
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Solved!! impossible to start premium student

Hi everyone, So last december, I tried to subscribe to spotify premium for students. I selected my university, uploaded all the necessary documents proving i'm a student, entered my credit card details and got a message saying that my documents were ...

  • Casual Listener
  • Hi everyone,   So last december, I tried to subscribe to spotify premium for students. I selected my university, uploaded all the necessary documents proving i'm a student, entered my credit c...
  • alban_lemaire
  • Casual Listener
  • 373 Views
  • 1 replies
  • 0 likes
  • 373 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me llego un correo con la verificacion de SheerID pero no se puede activar la cuenta

Hola, hoy dia 21 de febrero del 2018, pague la suscripcion a premium con el descuento para universitarios y me llego el correo de verificacion de SheerID, al abrir el correo hay un boton que dice "Completar compra", al dar click al boton me manda a u...

  • Casual Listener
  • Hola, hoy dia 21 de febrero del 2018, pague la suscripcion a premium con el descuento para universitarios y me llego el correo de verificacion de SheerID, al abrir el correo hay un boton que dic...
  • joselmm1999
  • Casual Listener
  • 1251 Views
  • 2 replies
  • 0 likes
  • 1251 Views
  • 2 replies
  • 0 likes

Solved!! Unable to Redeem Student Discount in Switzerland

Hello!I've been using Spotify for a long time and consider switching to Premium. I'm currently a student in Switzerland, and wanted to redeem the advertised 50% student discount. When I select this offer (before processing to the payment), Spotify as...

  • Visitor
  • Hello! I've been using Spotify for a long time and consider switching to Premium. I'm currently a student in Switzerland, and wanted to redeem the advertised 50% student discount. When I select this...
  • Maxim
  • Spotify Star
  • 520 Views
  • 1 replies
  • 0 likes
  • 520 Views
  • 1 replies
  • 0 likes

Transfer student discount to new account without 12 month penalty

I want to change my username, and to do so I need to switch over to a new account. I want to keep the student discount that I have on my current account but I don't want to wait for 12 months to be able to use it again on the new account. Is there a ...

  • Newbie
  • I want to change my username, and to do so I need to switch over to a new account. I want to keep the student discount that I have on my current account but I don't want to wait for 12 months to be a...
  • Bethany_Dawn
  • Community Legend
  • 720 Views
  • 1 replies
  • 0 likes
  • 720 Views
  • 1 replies
  • 0 likes

Student Discount

Hello guys, I'm a student in uk and it s been a year already since I am using spotify, I renewed my premium and I have been charged £15 instead of £5. I am still a student and still want to get the discount does anybody know who should I speak with?

  • Newbie
  • Hello guys, I'm a student in uk and it s been a year already since I am using spotify, I renewed my premium and I have been charged £15 instead of £5. I am still a student and still want to get the d...
  • Bethany_Dawn
  • Community Legend
  • 357 Views
  • 1 replies
  • 0 likes
  • 357 Views
  • 1 replies
  • 0 likes

Superuser Contribution PLAN UNIVERSITARIO

NO PUDE ACREDITAR MI UNIVERSIDAD Y DE TODOS MODOS ME HICIERON EL COBRO LAS DOS VECES QUE INTENTE CONTRATAR PREMIUM

  • Newbie
  • NO PUDE ACREDITAR MI UNIVERSIDAD Y DE TODOS MODOS ME HICIERON EL COBRO LAS DOS VECES QUE INTENTE CONTRATAR PREMIUM
  • ZullyB
  • Roadie
  • 385 Views
  • 1 replies
  • 0 likes
  • 385 Views
  • 1 replies
  • 0 likes

Superuser Contribution ME HAN COBRADO TRES VECES

A quien corresponda:Me acabo de suscribir a Spotify Premium para estudiantes y me han cobrado tres veces seguidas la tarifa de 4,99€. Por favor necesito solucionar esto porque no tengo dinero para pagarlo tres veces

  • Newbie
  • A quien corresponda: Me acabo de suscribir a Spotify Premium para estudiantes y me han cobrado tres veces seguidas la tarifa de 4,99€. Por favor necesito solucionar esto porque no tengo dinero para ...
  • ZullyB
  • Roadie
  • 495 Views
  • 1 replies
  • 0 likes
  • 495 Views
  • 1 replies
  • 0 likes

I bought student premium but I did not get my premium

Hey! I bought the spotify student premium debate was conducted but I did not get my premium. Can i get a refund

  • Newbie
  •  Hey! I bought the spotify student premium debate was conducted but I did not get my premium. Can i get a refund
  • Luis82
  • Newbie
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

Student plan issue

I had started my subscription with student plan and i have been charged for it already but i am unable to use premium features and when i open my account it shows free subscription. I want to know is there something wrong with it why i can’t use prem...

  • Newbie
  • I had started my subscription with student plan and i have been charged for it already but i am unable to use premium features and when i open my account it shows free subscription. I want to know is...
  • kejt_
  • Community Legend
  • 350 Views
  • 1 replies
  • 0 likes
  • 350 Views
  • 1 replies
  • 0 likes

Solved!! Mistake student subscription

I mistakenly paid premium for students and did not finish checking that I was a student and the card was charged the first monthly payment and today it was charged but in my account it still appears that it is frEe

  • Newbie
  •   I mistakenly paid premium for students and did not finish checking that I was a student and the card was charged the first monthly payment and today it was charged but in my account it s...
  • Maxim
  • Spotify Star
  • 464 Views
  • 1 replies
  • 0 likes
  • Student
  • 464 Views
  • 1 replies
  • 0 likes

Studentenrabatt einloesen

Guten Tag zusammmen, mein 12 monatiges Premium Abo fuer 4,99€ laeuft am 01.03.2018 ab. Ich studiere weiterhin und moechte das Premium Abo inkl. Studentenrabatt nutzen, dennoch gelingt es mir nicht das Abo zu verlaengern. Mit dem Button in Unidays "sp...

  • Newbie
  • Guten Tag zusammmen,   mein 12 monatiges Premium Abo fuer 4,99€ laeuft am 01.03.2018 ab. Ich studiere weiterhin und moechte das Premium Abo inkl. Studentenrabatt nutzen, dennoch gelingt es mir...
  • 267 Views
  • 0 replies
  • 0 likes
  • 267 Views
  • 0 replies
  • 0 likes

Solved!! Asking for card info second time (student discount)

I am already a premium member on spotify and i just learned about the student discount and when I try to apply for it the website takes me directly to payment page where it asks me to give my credit card information. Should i just give the info again...

  • Newbie
  • I am already a premium member on spotify and i just learned about the student discount and when I try to apply for it the website takes me directly to payment page where it asks me to give my credit ...
  • Maxim
  • Spotify Star
  • 357 Views
  • 1 replies
  • 0 likes
  • 357 Views
  • 1 replies
  • 0 likes

Why am I getting double charged

I tried signing up for spotify for students it wouldn't let me and said my college was invalid i canceled and then I signed up for regular premium. My bank account was charged the 4.99 for student premium and then 9.99 for regular. This was on the sa...

  • Newbie
  • I tried signing up for spotify for students it wouldn't let me and said my college was invalid i canceled and then I signed up for regular premium. My bank account was charged the 4.99 for student p...
  • Maxim
  • Spotify Star
  • 543 Views
  • 1 replies
  • 0 likes
  • Double Charge
  • 543 Views
  • 1 replies
  • 0 likes

student discount

hello guys, as I lived in Germany when I registered my account, in my profile I chose that I'm a german citizen. My problem is that I live in Romania currently, because I study there. I just can't choose the country Romania in my profile, so how can ...

  • Casual Listener
  • hello guys,   as I lived in Germany when I registered my account, in my profile I chose that I'm  a german citizen. My problem is that I live in Romania currently, because I study there. ...
  • Maxim
  • Spotify Star
  • 555 Views
  • 3 replies
  • 0 likes
  • Premium
    Student
  • 555 Views
  • 3 replies
  • 0 likes

Subscribe to the wrong premium membership

I want to use the student premium with $4.99 per month. However, the system put me in the normal premium subscription $9.99 per month. Can you refund me back that $5 and change me to student premium ?

  • Visitor
  • I want to use the student premium with $4.99 per month. However, the system put me in the normal premium subscription $9.99 per month. Can you refund me back that $5 and change me to student premium ?
  • c3coleman
  • Casual Listener
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema con el pago

Hoy 15 de febrero del 2018 intentente suscribir al plan premium universitario, pero no termine la solicitud y cuando revise mi cuenta del banco me descontento el dinero dos veces, necesito un reembolso de mi dinero

  • Casual Listener
  • Hoy 15 de febrero del 2018 intentente suscribir al plan premium universitario, pero no termine la solicitud y cuando revise mi cuenta del banco me descontento el dinero dos veces, necesito un reembol...
  • MonicaM_Bogota
  • Roadie
  • 253 Views
  • 1 replies
  • 0 likes
  • Student
  • 253 Views
  • 1 replies
  • 0 likes

PROBLEMS Spotify Premium paypal "anderes Land"

Hey, ich nutze schon lange spotify kostenlos und wollte nach meinem Umzug auf Premium wechseln mit dem 5€ Studentenrabatt. Problem: Ich hatte mich auf der französischen Website von Spotify angemeldet, weshalb ständig die Fehlermeldung kam, dass ich e...

  • Newbie
  • Hey,   ich nutze schon lange spotify kostenlos und wollte nach meinem Umzug auf Premium wechseln mit dem 5€ Studentenrabatt.    Problem: Ich hatte mich auf der französischen Websit...
  • bume17
  • Newbie
  • 546 Views
  • 1 replies
  • 0 likes
  • 546 Views
  • 1 replies
  • 0 likes