Student Credential already used ?

[JulienR1]

Hi, 

I created my Spotify account with my School adress email. Then, I used the SheerID to check my student statut in order to subscribe to the student plan.

I got the confirmation of my student statut from SheerID..

 However, after clicking and confirming my account, I have this error: " your student credentials are associated with another Spotify account ".

I only have this account, so I would like to know what are my solutions to solve this error? And if one Spotify account is already associated with my credential I would like to know who?

Best regards,

Julien

[Guido]

Hey @JulienR1.

Thanks for getting in touch!

It can help to try to subscribe via an incognito browsing session. Also be sure you access the account associated with the email address the confirmation has been sent to. Perhaps you have another account you do not know about so we recommend taking a look at this article where we help you to find any other additional accounts you might have.

Should help you further. Let us know if you have questions.

Have a nice day!

[Katerina]

Hey there @JulienR1,

Thanks for posting and welcome to the community!

Since you're seeing this error message, we'd first recommend following the steps here to double-check if you have another account that it was applied to.

If that doesn't help, can you confirm if you were charged on the discounted rate yet? If so, you can check if the discount was indeed applied to your account successfully by checking the username on your Spotify receipt. If it matches the one showing up on your account page, you should be good to go 🙂

Let us know how it goes!