Student Discount Poland UWM

[Karol10]

I have just sent 2 documents to verify that I am a student, and gave my debit card numbers. Than my account was charged with 10 PLN and I have no premium account activated. What's wrong?!?!? 

[Alfredo]

Hey @Karol10, welcome to the community!

Thanks for getting in touch with us, we'll gladly help you out.

Usually, when a payment is drafter from your account, but the Premium subscription doesn't start, it means that the payment didn't go through and should show as pending on your bank statement. This just means that the funds were put on hold when you entered your card details. These funds should be made available to you again soon by your bank.

You can contact your bank for more information about these pending payments.

If after contacting your bank, you're sure the payments went through, try following these steps, to check if you have other Spotify accounts that could've caused this issue.

If nothing of the above helps, it'd be best to contact our Support team via Twitter or Facebook. They'll take a closer look and help you out as soon as possible.

All the best.