Student Discount Problem

[uzy]

I have completed the necessary processes, the pay has been taken from me but still i have a free acoount not premium. 

[SergioDavid]

Hey @uzy and @kiyamechan, welcome to the Community!

If the payments didn't go through, the funds should get back to you soon. For now, you can try signing up for the discount again using an incognito window to see if it helps.

We also suggest making sure your payment card meet these requirements. If you're unsure, you can reach out to your bank to double-check.

Let us know how it goes.

[kiyamechan]

I have this problem to. I paid for the student Spotify. For Spotify and Hulu for 4.99. The funds have been taken from my bank account but I still have a free Spotify account. If it didn’t go through, how long would it take to get refunded?