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Premium Student

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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • Oussama3
  • Visitor
  • 25151 Views
  • 19 replies
  • 0 likes
  • Premium for Students
  • 25151 Views
  • 19 replies
  • 0 likes

Student Premium

I tried to get Student Platinum yesterday, i have paid 6,99 tl, Spotify have taken money from my bank. But My Student id didnt confirmed, thats why i didnt get the premium. I want my money back.regards

  • Newbie
  • I tried to get Student Platinum yesterday, i have paid 6,99 tl, Spotify have taken money from my bank. But My Student id didnt confirmed, thats why i didnt get the premium. I want my money back. reg...
  • kejt_
  • Community Legend
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Student Discount

Spotify took my money 3 times after i send files for student discount but im not still a premium user.I want you to fix this problem please.

  • Newbie
  • Spotify took my money 3 times after i send files for student discount but im not still a premium user.I want you to fix this problem please.
  • kejt_
  • Community Legend
  • 259 Views
  • 1 replies
  • 0 likes
  • Student
  • 259 Views
  • 1 replies
  • 0 likes

Charge but no premium

Hello Spotify,I'm a 18-year-old university student from Turkey. Yesterday, I tried to raise my account premium with student discount. My card information has being taken and system charged me 6,99₺. After then, I had an email about my failure for stu...

  • Casual Listener
  • Hello Spotify, I'm a 18-year-old university student from Turkey. Yesterday, I tried to raise my account premium with student discount. My card information has being taken and system charged me 6,99₺...
  • Melezkedi
  • Casual Listener
  • 260 Views
  • 2 replies
  • 0 likes
  • 260 Views
  • 2 replies
  • 0 likes

student discount with no hulu

Can I just pay for the student discount for $5, with out hulu? My family already pays for hulu w/o commercials and we dont want to have to change to limited, and I will also put no use to the hulu account that is offered with the discount. help????

  • Newbie
  • Can I just pay for the student discount for $5, with out hulu? My family already pays for hulu w/o commercials and we dont want to have to change to limited, and I will also put no use to the hulu ac...
  • Keanu_C
  • Community Legend
  • 2823 Views
  • 1 replies
  • 1 likes
  • Student
  • 2823 Views
  • 1 replies
  • 1 likes

Assinatura do plano de estudante

Fiz a assinatura do plano através do site e foi debitado no meu cartão, entretanto não consta na minha conta o premium habilitado. Tem tempo até a habilitação?

  • Newbie
  • Fiz a assinatura do plano através do site e foi debitado no meu cartão, entretanto não consta na minha conta o premium habilitado. Tem tempo até a habilitação?
  • Bittencourt
  • Spotify Star
  • 385 Views
  • 1 replies
  • 0 likes
  • 385 Views
  • 1 replies
  • 0 likes

I got charged 10€ although I have a student discount

The last two month I got charged 10€ instead of 5. I dont know why, because Im still a student and didnt got a message or something, that the price was changed. Id like to get my money back, because I didnt want that and I didnt change anything.

  • Casual Listener
  • The last two month I got charged 10€ instead of 5. I dont know why, because Im still a student and didnt got a message or something, that the price was changed. Id like to get my money back, because ...
  • LeoRager
  • Community Legend
  • 442 Views
  • 3 replies
  • 0 likes
  • 442 Views
  • 3 replies
  • 0 likes

Superuser Contribution Add payment methods for Student Discount Philippines

As a student, we normally don't have creditc cards yet and it's a hard time borrowing one from our parents. So, I'd like to suggest to add other payment methods such as through load. Just like the ones used for paying P129/month. It would be really h...

  • Newbie
  • As a student, we normally don't have creditc cards yet and it's a hard time borrowing one from our parents. So, I'd like to suggest to add other payment methods such as through load. Just like the on...
  • SergioDavid
  • Roadie
  • 399 Views
  • 1 replies
  • 0 likes
  • 399 Views
  • 1 replies
  • 0 likes

Superuser Contribution hulu reconnection student discount

my student discount was expired because I had switched school, I managed to reinstate my student discount by updating my new student information, however now that I've switched it, My hulu account through spotify account isn't reactivating and trying...

  • Newbie
  • my student discount was expired because I had switched school, I managed to reinstate my student discount by updating my new student information, however now that I've switched it, My hulu account th...
  • SergioDavid
  • Roadie
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Discount problems

I signed up for the student discounted premium/Hulu subscription. I was charged the discounted rate, but not given premium access. I havent been asked for anything, nor have I received an email confirmation of anything further I need to do. This is t...

  • Newbie
  • I signed up for the student discounted premium/Hulu subscription. I was charged the discounted rate, but not given premium access. I havent been asked for anything, nor have I received an email confi...
  • SergioDavid
  • Roadie
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Discount problem

I applied for student discount and my student certificate was approved this morning but (even if i paid it) i do not still have premium account. When i enter the link which is sent to my email, it direct me to pay again. I used ING Bank, Ininal card....

  • Visitor
  • I applied for student discount and my student certificate was approved this morning but (even if i paid it) i do not still have premium account. When i enter the link which is sent to my email, it di...
  • SergioDavid
  • Roadie
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Superuser Contribution Discount for High school students

I have been trying many times to add my student discount onto my spotify permium. The main issue that I am experiencing is when I try to click verify for my student details, the circle just keeps loading. I have left that page turned on for a few hou...

  • Newbie
  • I have been trying many times to add my student discount onto my spotify permium. The main issue that I am experiencing is when I try to click verify for my student details, the circle just keeps loa...
  • SergioDavid
  • Roadie
  • 233 Views
  • 1 replies
  • 0 likes
  • Student
  • 233 Views
  • 1 replies
  • 0 likes

Superuser Contribution Desconto Plano Estudante Sem Aprovação

Solicitei o desconto de Estudante e já enviei minhas documentações. Ocorre que o valor de R$ 8,50 já foi cobrado na fatura instantaneamente mas ainda não recebi nenhum email nem por parte do Spotify nem da SheerID. Preciso de alguma posição pois não ...

  • Newbie
  •  Solicitei o desconto de Estudante e já enviei minhas documentações. Ocorre que o valor de R$ 8,50 já foi cobrado na fatura instantaneamente mas ainda não recebi nenhum email nem por parte do Sp...
  • SergioDavid
  • Roadie
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sheer Id Problem

Hey!Yesterday i tried to get Spotify premium Student and I sent my certificate to sheer id. Today I received the aswer "you have been successfuly checked"! Unfortunately, when I log in at Spotify there is no premium? What is the next thing I have to ...

  • Casual Listener
  • Hey! Yesterday i tried to get Spotify premium Student and I sent my certificate to sheer id. Today I received the aswer "you have been successfuly checked"!    Unfortunately, when I log ...
  • Puma1408
  • Casual Listener
  • 3133 Views
  • 2 replies
  • 0 likes
  • 3133 Views
  • 2 replies
  • 0 likes

Prepay the year

Hello,Can you prepay the whole year of premium or student account? Or only month to month payment is available?

  • Regular
  • Hello, Can you prepay the whole year of premium or student account? Or only month to month payment is available?
  • Keanu_C
  • Community Legend
  • 4973 Views
  • 5 replies
  • 0 likes
  • Student
  • 4973 Views
  • 5 replies
  • 0 likes

Superuser Contribution Student Discount Problem

I have completed the necessary processes, the pay has been taken from me but still i have a free acoount not premium.

  • Casual Listener
  • I have completed the necessary processes, the pay has been taken from me but still i have a free acoount not premium. 
  • kiyamechan
  • Newbie
  • 321 Views
  • 2 replies
  • 0 likes
  • Student
  • 321 Views
  • 2 replies
  • 0 likes

subscripcion

Hola , hace unos dias contrate spotify universitario, subi el archivo que acredita y me dijeron que luego me avisarian si se aceptaba o no. Al revisar mi tarjeta veo que ya me cobraron el mes y aun no he sabido nada

  • Newbie
  • Hola , hace unos dias contrate spotify universitario, subi el archivo que acredita y me dijeron que luego me avisarian si se aceptaba o no. Al revisar mi tarjeta veo que ya me cobraron el mes y aun n...
  • forsakenhorizon
  • Music Fan
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium for students paid but doesn't work

Hello,I am a student and I selected the Premium for students' subscription: I paid 4,99 euro and I also received the SheerID Verification and completed the purchase but when I access my account it keeps saying me that the payment hasn't been successf...

  • Newbie
  • Hello, I am a student and I selected the Premium for students' subscription: I paid 4,99 euro and I also received the SheerID Verification and completed the purchase but when I access my account i...
  • SergioDavid
  • Roadie
  • 305 Views
  • 1 replies
  • 0 likes
  • Student
  • 305 Views
  • 1 replies
  • 0 likes

Family plan with daughter who lives in college?

I have two children. One is already a premium member. The other is a college student who, though her legal address is the same as mine (in the USA), is a college student and spends most of her time in Montreal, Canada. If we upgrade to a family plan,...

  • Newbie
  • I have two children.  One is already a premium member.  The other is a college student who, though her legal address is the same as mine (in the USA), is a college student and spends most o...
  • LoganHelps
  • Composer
  • 637 Views
  • 1 replies
  • 0 likes
  • 637 Views
  • 1 replies
  • 0 likes

Solved!! Cobrança indevida após solicitar assinatura de estudante

Olá, já sou assinante premium e hoje tentei fazer a mudança para o plano para estudante. Tentei a tarde pelo celular, e na incerteza de que havia dado certo pela minha internet 3g bem instavel, refiz o pedido agora a pouco pelo computador. Mas ao ter...

  • Casual Listener
  • Olá, já sou assinante premium e hoje tentei fazer a mudança para o plano para estudante. Tentei a tarde pelo celular, e na incerteza de que havia dado certo pela minha internet 3g bem instavel, refiz...
  • Bittencourt
  • Spotify Star
  • 4959 Views
  • 27 replies
  • 0 likes
  • 4959 Views
  • 27 replies
  • 0 likes

Student Discount -wrong email?

Hi so i recently had to go the extra mile and send my class schedule to spotify to get verified for the student discount. When sending in my class schedule and all that, it asked for an email and i put my student email instead of my email associated ...

  • Newbie
  • Hi so i recently had to go the extra mile and send my class schedule to spotify to get verified for the student discount. When sending in my class schedule and all that, it asked for an email and i p...
  • user-removed
  • Not applicable
  • 359 Views
  • 1 replies
  • 1 likes
  • 359 Views
  • 1 replies
  • 1 likes