Student Discount, didn't know documents needed

[Johnkrane]

Hi, this is my first time subbing to spotify.

Situation: I subscribe for student discount, since this is my first time I never though that it will require me some of documents for my school. since I did my transaction outside my home and didn't have any documents to upload, so i close the browser and went back to home to get the documents but my problem is that i didn't upload my documents and it already charge me 65 php(Philippine Peso) So i was wondering if anyone can help me i wanted to send support to spotify. will my money go back?

[Maxim]

Hey @Johnkrane,

If Spotify is unable to verify your student I.D, you won’t be eligible to claim the student discount. In this instance, any charges will show on your statement as ‘pending’. This means your bank has put a temporary authorization on the funds, but no money has actually been taken.

Once the bank confirms your student I.D failed to verify successfully, the money will reappear on your statement. This can take up to 48 hours, depending on your bank. You can reach out to them for more information about any pending payments.