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Premium Student

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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • Oussama3
  • Visitor
  • 25153 Views
  • 19 replies
  • 0 likes
  • Premium for Students
  • 25153 Views
  • 19 replies
  • 0 likes

Solved!! Changing from Premiem to Student in a different Country

Hi,I moved from the US to the UK, and I'm currently a student, how do I get it to register that I am a student but not in the country I originally opened the account? Do i have to have a bank account here, or can I register with my original card?Than...

  • Casual Listener
  • Hi, I moved from the US to the UK, and I'm currently a student, how do I get it to register that I am a student but not in the country I originally opened the account? Do i have to have a bank accou...
  • Maxim
  • Spotify Star
  • 641 Views
  • 1 replies
  • 0 likes
  • 641 Views
  • 1 replies
  • 0 likes

Solved!! Student Premium only with creditcard?

Hello,I would like to get a students premium account, but there is only an option to pay with creditcard. Other premium accounts have more paying methodes. How can I pay with an other methode?

  • Newbie
  • Hello, I would like to get a students premium account, but there is only an option to pay with creditcard. Other premium accounts have more paying methodes. How can I pay with an other methode?
  • Sabina397
  • Newbie
  • 1242 Views
  • 11 replies
  • 5 likes
  • 1242 Views
  • 11 replies
  • 5 likes

Paid SGD$5.13 for student discount instead of SGD$4.99

Dear Spotify,I have applied for the student discount and noticed that I were charged $5.13 instead of the stated $4.99 per month. Please kindly check and let me know why is that so. Please see the attachment for my bank transaction.Thank you.Regards,...

  • Newbie
  • Dear Spotify, I have applied for the student discount and noticed that I were charged $5.13 instead of the stated $4.99 per month. Please kindly check and let me know why is that so. Please see the ...
  • 309 Views
  • 0 replies
  • 0 likes
  • 309 Views
  • 0 replies
  • 0 likes

Superuser Contribution Re: Studentenrabatt klappt nicht

Hallo,ich habe genau das gleiche Problem mit unidays. Nach der Registrierung und dem Eintragen der Hochschule bekomme ich immer eine E-Mail, dass sie ein Dokument von mir brauchen, das meinen Studentenstatus bestätigt. Immer wieder schicke ich meinen...

  • Newbie
  • Hallo, ich habe genau das gleiche Problem mit unidays. Nach der Registrierung und dem Eintragen der Hochschule bekomme ich immer eine E-Mail, dass sie ein Dokument von mir brauchen, das meinen Stude...
  • Aichel
  • Roadie
  • 355 Views
  • 1 replies
  • 0 likes
  • 355 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas com a assinatura

Gente, recentemente assinei o spotify premium com desconto para estudantes, efetuei o cadastro e foi bem sucedido, mas falaram que iam mandar um e-mail de confirmação e não apareceu nada e minha conta está como free e não premium o que eu faço?

  • Newbie
  • Gente, recentemente assinei o spotify premium com desconto para estudantes, efetuei o cadastro e foi bem sucedido, mas falaram que iam mandar um e-mail de confirmação e não apareceu nada e minha cont...
  • Aichel
  • Roadie
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema con suscripción para Universitarios

Realicé la suscripción al plan de Universitarios el 30 de Agosto, ingresando los datos de la tarjeta, pero envié la información incorrecta de la universidad. Realicé el procedimiento nuevamente con todos los requisitos y mi solicitud fue aceptada, pe...

  • Newbie
  • Realicé la suscripción al plan de Universitarios el 30 de Agosto, ingresando los datos de la tarjeta, pero envié la información incorrecta de la universidad. Realicé el procedimiento nuevamente con t...
  • Aichel
  • Roadie
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Student Credential in use

I have Premium right now and I am trying to switch to the Student Plan, but it keeps saying that my student credentials are already in use, which is weird because I have never signed up for the student discount before. How can I get the Student Plan ...

  • Newbie
  • I have Premium right now and I am trying to switch to the Student Plan, but it keeps saying that my student credentials are already in use, which is weird because I have never signed up for the stude...
  • Alfredo
  • Roadie
  • 545 Views
  • 3 replies
  • 0 likes
  • 545 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify para universitarios

Ingresé hace ya dos semanas aprox. mi solicitud para acceder a spotify para universitarios, envié mi certificado que acredita que lo soy e inscribí mi tarjeta de crédito. Hoy, dos semanas después, aún no recibo respuestas ni mucho menos mi membresía,...

  • Newbie
  • Ingresé hace ya dos semanas aprox. mi solicitud para acceder a spotify para universitarios, envié mi certificado que acredita que lo soy e inscribí mi tarjeta de crédito. Hoy, dos semanas después, aú...
  • Aichel
  • Roadie
  • 479 Views
  • 1 replies
  • 0 likes
  • 479 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hola, necesito ayuda!

hola buenas tardes una pregunta hoy quise el paquete de estudiante pero mi escuela no se encuentra y me decía k no se haría ningún cargo y hace rato al revisar mi cuenta tenía dos pagos de 49 pesos y no tengo el.servicio me podrían ayudar gracias

  • Newbie
  • hola buenas tardes una pregunta hoy quise el paquete de estudiante pero mi escuela no se encuentra y me decía k no se haría ningún cargo y hace rato al revisar mi cuenta tenía dos pagos de 49 pesos y...
  • Aichel
  • Roadie
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Superuser Contribution False buy premium

Hi. About 10 min. Ago. I bought false premium option. I wanted to buy student premium but i took general premium. Then i bought student premium. Will i pay both of them? Can i cancel my general premium with non-pay?

  • Newbie
  • Hi. About 10 min. Ago. I bought false premium option. I wanted to buy student premium but i took general premium. Then i bought student premium. Will i pay both of them? Can i cancel my general premi...
  • Aichel
  • Roadie
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change from Premium to Student Premium

I have a Premium Plan ($9.99/month).I have been told that I am paying more than I needed to. I am a senior at college and would like to switch to Student Premium ($4.99). However, I could not find that option on the website.

  • Newbie
  • I have a Premium Plan ($9.99/month). I have been told that I am paying more than I needed to. I am a senior at college and would like to switch to Student Premium ($4.99).   However, I c...
  • Aichel
  • Roadie
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Superuser Contribution Verify Student Discount

When I selected the college I attend and put in my information, it still said it couldn't verify that I was a student. However, i don't understand how they would verify that I attend with just my name. How do I prove my attendance at my university so...

  • Newbie
  • When I selected the college I attend and put in my information, it still said it couldn't verify that I was a student. However, i don't understand how they would verify that I attend with just my nam...
  • Aichel
  • Roadie
  • 1829 Views
  • 1 replies
  • 0 likes
  • 1829 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student discount for United Kingdom

I am trying to verify my account for spotify to receive the student premium.I study in the United Kingdom and I am however unable to choose my college as the United Kindom is not a nominated country.How can I resolve this?

  • Newbie
  • I am trying to verify my account for spotify to receive the student premium. I study in the United Kingdom and I am however unable to choose my college as the United Kindom is not a nominated countr...
  • Aichel
  • Roadie
  • 3328 Views
  • 1 replies
  • 0 likes
  • 3328 Views
  • 1 replies
  • 0 likes

Student discount

Hi I need help, I am already paying 10.59 for the premium. However I am a student, but when I click the link for the student discount it's asking for a credit card. I am currently using pay pal as payment, and PayPal is not listed as an option.

  • Newbie
  • Hi I need help, I am already paying 10.59 for the premium. However I am a student, but when I click the link for the student discount it's asking for a credit card. I am currently using pay pal as pa...
  • Maxim
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Student Discount, didn't know documents needed

Hi, this is my first time subbing to spotify. Situation: I subscribe for student discount, since this is my first time I never though that it will require me some of documents for my school. since I did my transaction outside my home and didn't have ...

  • Newbie
  • Hi, this is my first time subbing to spotify.   Situation: I subscribe for student discount, since this is my first time I never though that it will require me some of documents for my sc...
  • Maxim
  • Spotify Star
  • 960 Views
  • 1 replies
  • 0 likes
  • 960 Views
  • 1 replies
  • 0 likes

Not having a creditcard to pay for the studentdiscount

Hello! I would like the premium upgrade for students.. Is there another option exept from paying with a creditcard? I dont have a creditcard so i would like to pay with PayPal or IDEAL but i can't see those options.. Can someone help me? Thanks!

  • Newbie
  • Hello!   I would like the premium upgrade for students.. Is there another option exept from paying with a creditcard? I dont have a creditcard so i would like to pay with PayPal or IDEAL but i...
  • Maxim
  • Spotify Star
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Re: Paid 9,99€ even though I have student discount (Germany)

Hey, the same happened to me. Could you find a way to get your money back? Bc I've noticed it after 5 months and would really like to get the 5 months overpayment back.

  • Newbie
  • Hey, the same happened to me. Could you find a way to get your money back? Bc I've noticed it after 5 months and would really like to get the 5 months overpayment back.   
  • Maxim
  • Spotify Star
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Spotify for students payment problem

Good Day! I paid 65 pesos for the promo then I accidentally closed the app when I was answering the SheerID form. I subscribed again and lost my original payment. In other words, I paid twice. Is it possible to refund the first unsuccessful payment? ...

  • Casual Listener
  • Good Day!   I paid 65 pesos for the promo then I accidentally closed the app when I was answering the SheerID form.    I subscribed again and lost my original payment. In other wor...
  • CaptainPotatoJr
  • Casual Listener
  • 284 Views
  • 2 replies
  • 0 likes
  • 284 Views
  • 2 replies
  • 0 likes

Superuser Contribution Re: can't verify that I'm a student

How can I find a document that meets the requirements to verify manually?I can pull up my class list online, but I'm not finding anything officially issued.For reference I attend Brigham Young University (Provo, Utah).Thanks,David

  • Newbie
  • How can I find a document that meets the requirements to verify manually? I can pull up my class list online, but I'm not finding anything officially issued. For reference I attend Brigham Young Un...
  • Alfredo
  • Roadie
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Superuser Contribution Live in the US but student in Canada

Hi thereI have moved to the US but am a student at a University in Canada, how do I register / verify my school?thank you for the help!

  • Visitor
  • Hi there I have moved to the US but am a student at a University in Canada, how do I register / verify my school? thank you for the help! 
  • Alfredo
  • Roadie
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes