Student Discount

[bridiemcgovern_]

I’ve applied for student discount and I’ve submitted the required document to confirm I’m a student a few days ago and am still waiting to access premium yet the money has already been taken out of my account... does the month of premium begin from the day I actually can use premium features or do I lose the days taken to process my student documents 😕 

[Alfredo]

Hey @bridiemcgovern_, welcome to the community!

Once your student details are verified, you'll receive an email to complete the purchase. You'll need to enter the payment details again to do this. The student discount will start as soon as you complete this process.

Since you already see one payment, it should show as pending on your bank statement. This means that the money was put on hold when you entered the card details the first time. However, these funds should go back to your bank account automatically.

All the best.