Student Premium doesn´t work. Payment and document sent

[j_j_g_m]

Hello
I have a problem with my Premium subscrition.
My credit card was imediatly debited, I sent the document proof of student in one of the identified schools, already tryed to Log off and Log on again but I´m still in the Free utilization.
Some one know what to do?
Thanks.

[Daisy]

Hey @j_j_g_m.

Welcome to the Community!

If there's any charges on your statement showing as ‘pending’ or 'processing', this means your bank has put a temporary authorization on the funds, but no money has actually been taken. Once your student I.D is verified, the charge will go trough. If we're unable to verify, the money will reappear on your statement. This can take up to 48 hours, depending on your bank.

Thanks! Have a nice day 🙂