Student account verified but unable to choose a plan

[TJspree]

Hi, I'm based in India and was upgrading my free plan to premium though student Id. 

I got my student Id verified and reached the plan choosing page but when I click to any of the plans i.e subscription based with auto-renew and one time payment, nothing happens. It is not receiving the input and does not proceed even though it highlights when clicked upon. 

After a few try and signing out to login again, or by logging through website now it is showing that you have reached the limit.

So what should I do now? 

[Yordan]

Hey there, @TJspree,

Welcome to the Spotify Community!

In case you got an error message saying “Verification Limit Exceeded”, it's possible you might have another account which the student discount was applied to. I'd recommend checking out this article for more info on how to locate it.

Once you're in, you can proceed with the steps from the email you've received from SheerID to finalize the process and subscribe to Premium Student. You can also try subscribing from your account page.

Hope this helps. Let us know how it goes 👍

[Vvv6]

Same issue,

I am verified and I want to play via Google play balance,

Unable to process it ,

Please help me with the that 

[Vasil]

Hey @Vvv6,

Sorry to see you've been having troubles with your payment!
For issues with Google Play Billing, see if the following details are valid for you:

• Make sure both the Spotify account and the Google account have the same country attached
• Verify if your Google Pay account has a working payment method attached

For further assistance with this in case the abovementioned points are in order, see this article from Google or reach out to their support folks if need be 🙂 We're here for you if there's anything required on our end. Hope this helps!

[YUVii]

I am experiencing the same issue. I have verified my student ID, but I am unable to proceed because there is no option for a payment gateway.

[OscarDC]

Hey @YUVii,

Welcome to the Community and thank you for joining the conversation.

In this type of case, since that behavior could be related to network or browser restrictions, we'd first recommend trying using a different Wi-Fi network to see if it makes any difference. If you don't have another one available, you can use a mobile data hotspot to test it.

If the issue persists, we'd also recommend trying on an incognito/private window or a different device (making sure you're using your own account) to see if the issue persists.

Lastly, if the previous processes didn't do the trick, it would be great if you could include in your next response a screenshot of the missing option to investigate this further.

We'll be waiting for your response.