Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Student discount, being charge full premium

Student discount, being charge full premium

I was a student and was receiving the discount, now i'm not so I'm being charged the full monthly fee.  When I go to update my card information it shows that I still have the student rate of $4.99, I have been charged the full amount since August 2016.  When I enter my new payment information it asks me for student credentials.  The main page says I'm on the regular premium payment.  So when I go and enter the new credit card info it asks me to verify i'm still a student (it won't let me enter any information anyways).

Reply
1 Reply

Hi, @capitaldcolon!

 

Welcome to the Spotify Community.

 

Keep in mind that your student discount is only valid for a year. You'll need to renew it in case you still eligible to apply for it. Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.

 

You can also use our Contact Form to get email support.

 
Let us know how it goes.

Suggested posts