Student discount but getting charged for Premium

[LineHyrup95]

Plan

 Premium with student discount. 

Country

Denmark

Device

(Macbook Pro late 2016)

Operating System

(iOS 10.)

My Question or Issue

I have had premium with student discount for one year. I have verfied that I am a student again (after one year), but it says that my offer is already redeemed. 

Now I am getting charged for the Premium (without discount) even though i have verified (again).

How can I get the student discount again? 

[Keanu_C]

Hey @LineHyrup95 

There could be a couple of reasons why you might be charged the full price. May i ask how long you have approximately have had the Student Discount? If you have had it for more than 4 years, then thats might be the reason. Under the terms and conditions, Spoitfy only limits to 4 years of being applicable to the Student Discount.

Keanu_C

[LineHyrup95]

Hi Keanu_c

I have had it for one year only.

Best regards Line

[Mantisentil]

Hey @LineHyrup95

One quick addition to what @Keanu_C said: Can you check if you have an additional account here. You might have verified it for a different account.