Student discount price withdrawn from me but still not verified

[AfaTheBjerg]

I applied for student discount and the amount of money withdrawn from me, but my account is still considered as "free". What should I do?

[SergioDavid]

Hey @AfaTheBjerg, welcome to the Community!

Are you able to see the status of the charges? If the payments show as pending, it means they didn't go through. If that's the case, the funds should get back to you soon. For now, you can try signing up for the discount again using an incognito window to see if it helps.

We also suggest making sure your payment card meet these requirements. If you're unsure, you can reach out to your bank to double-check.

Let us know how it goes.