Student discount

[_wxya02i-o4og]

Plan

Premium

Country

 Estonia

Device

Huawei p10 lite

Operating System

Android

My Question or Issue

 Hi,

I verified my student status for the discount and they said it's okay by sending me an email. After that I had to send a document/picture/etc to prove again that I'm a student. I also did that, but they haven't contacted me since then and I still don't have premium. 

What could be the problem?

Thanks!

[Bethany_Dawn]

Hi @_wxya02i-o4og and welcome to the Community! 🙂
Since student verifications are handled through SheerID, you may need to get in touch with them if it's been more than 3 days since you submitted. I have copied the support FAQ below and hope it can assist you.

Have a wonderful day! 🙂

Why can't I verify my student status?

If we’re unable to verify your student ID, you won’t be eligible to claim the Student discount. Please make sure:

• You haven’t already claimed the discount on another Spotify account. Find other accounts.
• Your school is listed. If you didn’t see your school in the list during sign up, we're afraid you're not eligble right now. 
• You haven’t exceeded the 4-year limit. The discount lasts 12 months at a time, with the option to renew a maximum of 3 times as long as you're eligible. After 4 years, you're no longer eligible. 

We use SheerID to verify your student credentials, so if you’re still having trouble signing up you can get in touch with them.

You can also submit for manual verification (this can take up to 3 working days to process). For more info, check out SheerID FAQs.