Student premium discount

[Mervedoku]

I've just bought premium. I've talked to my bank and they told me I've been charged already by spotify. I want you to pay back as soon as possible. And reply my message. Too many people have this problem and you didn't help anyone.

[justinewin_]

Hi Merve!

We’re sorry if you’re being charged multiple times. Nobody likes unexpected surprises on their bank statements.
 
But good news: this is easy to put right. The first step is figuring out why you’re being charged twice in the first place:

If the charges occurred at or nearly the same time 

If you’re a new subscriber, this can happen if you clicked START MY SPOTIFY PREMIUM twice by mistake during the signup process.
 
What to do: You don’t need to do anything. The second payment is automatically applied to your next month, and you won’t be charged again until the month after. You can check this on your subscription page.

If the charges occurred on different dates

This means you likely have more than one Spotify account.

• Check with your friends/family to see if anyone you know  subscribed with your payment details.

• Make sure you haven’t started an additional Spotify Premium subscription.

  What to do: We send a receipt to your inbox when you start a new subscription. So check all your email addresses. If you find a second account, log into it, and cancel the subscription. 

If you still need help 

Get in touch through our contact form. Please include as much information (except password) as you can in your message. 

--

Hope this helps! 🙂

[Mervedoku]

No I didn't charge twice. I charged once but I didn't get my premium. Because of the link that includes list of collages didn't open. So I paid but coudn't choose my university. I called my bank they said; because of I paid with my debit card (not credit cart) payment is not waiting, I've charged. I want you to payback. So what you're telling is not my solution. Thanks.

[justinewin_]

Ooops, I misunderstood, sorry for that.

Could you please fill out this form and enter your School Name. If it does not come up just type it in 🙂