Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Student Discount.
PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...
Me cargaron el plan estudiante y no puedo utilizarlo, a quien puedo contactar para cancelarlo? ya que mi cuenta sigue apareciendo como gratis y el cobro ya se realizo
I recently registered my account as a student and I need to know how long it takes to receive the confirmation email in order to use my account
I have just downloaded the app and want to apply the student discount for premium but it says my credentials already exist for another account. Is there any way to amend this?
I paid for student premium and was verified as a student and I still have no premium.
Olá, eu assinei o spotify premium universitario e no meu cartão veio tanto o valor com desconto quanto o valor integral.
I've got a question regarding the payment system of Spotify for the student discount when using it. Today spotify gave several countries including mine acces to the student discount system. As a student, this was one of the few things I was looking f...
I've just bought premium. I've talked to my bank and they told me I've been charged already by spotify. I want you to pay back as soon as possible. And reply my message. Too many people have this problem and you didn't help anyone.
Volevo fare un account per studenti a 5€ al mese per 12 mesi. Ho inserito i dati che mi sono stati richiesti e mi hanno scalato 5€. Ma ho visto che il mio abbonamento era ancora free. Allora ho rifatto tutto e mi hanno preso altri 5€. Ed è ancora fre...
Acabei de comprar o plano Premium Universitario, já chegou notificação de compra no meu cartão de crédito, mas quando era para ter sido direcionada para verificar que sou estudante simplesmente voltou a página e não reconhece a minha compra. O que fa...
Me inscribi para el servicio de universitarios, hicieron el cobro a mi tarjeta sin haber completado la transaccion y no me es posible acceder al servicio premium, Necesito saber como hacer para que Devuelvan mi dinero porfavor o activar mi servicio G...
Can you do the 3 month trial for 99 cents but then be charged for the student discount after that or do you have to cancel premium to not be charged for the full amount and then subscribe under a student premium user?
Hello I have a student premium account and I would like to know how to access headspace for free? Thank you for your help!
Hey all,I have a question about the student discount subscription. Can it also be used by PhD students?Thanks in advance!
After applying AND paying for the student discount of premium, I was then asked to verify my educational institution. My school is not recognised by Spotify, I have still been charged and I haven't received premium.
So I've had the student discount costing $4.99 a month and all of a sudden was charged $9.99. I guess that the student discount needs to be renewed every year, but there was no email or anything warning me that the 12 months was up. I want to get the...
Spotify has the 9.99 Premium account and the 4.99 student premium. I work at a college and we want to use spotify in our fitness center through MySqueezebox. it says you need a premium account, would we be able to get this at a discounted rate?
Solicitei o plano para estudante a mais de um mês, e repeti o processo nesse meio tempo e nao obtive retorno...
I have already applied for student discount, and it should be approved with the statement 'You have already redeemed this offer.', but I am still charged $58.00 instead of the discounted price of $29.00.
So I just got Spotify and I got the student plan. I was asked to submit some sort of proof but before that I was charged the $5 fees. When it did not work, I tried again and I was charged again. Despite being charged twice I still do not have my prem...
Hello! Currently, I have a Premium spotify account. But I'm looking forward to changing to the Student one. If I do so, will I loose all my playlists, saved songs/albums from my previous account?