Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Student Discount.
PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...
I've used spotify family and then I tried to use discount for students. First the system didnt confirm me as a student but took money from my bank account. Then I sent another photo as evidence and system wanted anothet payment. My account is free no...
I'm from Australia but am currently travelling around Europe as I am studying abroad in Italy. I wanted to upgrade my account to Premium but it won't let me use my Australian VISA card because it does not match the country which the account is in whi...
I tried to sign up for the student discount but it did not go through however my credit card was charged. My bank told me I had to contact Spotify to rectify this. I subsequently canceled myPremium membership because of the hassle to get through to y...
i was signing up for a premium acct. and the site kept freezing/kicking me back. I was charged for a student rate twice. would like that to be used for a premuim su bscription or refunded
Olá.A mais ou menos um mês enviei meus dados para adquirir o desconto para universitários e ainda não obtive um retorno. Aparece na minha fatura deste mês um valor de 10,00. Gostaria de saber quanto tempo demora para ser aprovado o cadastro, pois ten...
Hello,is it possible to have the students pack after the offer for spotify premium for 0.99$ for 3 months ? Bonjour,est il possible de passer à un pack student après les 3 mois de l'offre spotify premium à 0.99$ pendant 3 mois ?
Hello,I have attempted to subscribe using the Student subscription, however, at first I was charged for both the regular subscription as well as the student one. Then the student subscription fee was unblocked from my card and the regular fee remaine...
I want to take advantage of the current premium offer of 99p for 3 months, however, when it ends and i have to pay full price, i want it converted to a student account to avoid paying £10 per month, and only £5. Would that be possible without losing ...
Então. Estudo no Instituto Federal do Espírito Santo (IFES) e peguei um comprovante de matrícula onde estudo. O mesmo foi laçado no dia 23 de Maio de 2017. Tentei conseguir o Desconto de Estudante do Spotify e recebi um email de negação pois não cons...
Hi. Just wondering if I can terminate my student discount anytime within the 12month subscription or am i obliged to finish it for 12months? Thanks!
Meu Spotify possui desconto para estudante, todavia o desconto não foi aplicado na fatura do cartão. O que posso fazer para ter o desconto?
Hi there, I had signed up to spotify using the student discount deal through unidays. I have just checked my account to see when my membership would expire, however I have noticed you have been charging me the full amount of £9.99 per month as oppose...
Me cargaron el plan estudiante y no puedo utilizarlo, a quien puedo contactar para cancelarlo? ya que mi cuenta sigue apareciendo como gratis y el cobro ya se realizo
I recently registered my account as a student and I need to know how long it takes to receive the confirmation email in order to use my account
I have just downloaded the app and want to apply the student discount for premium but it says my credentials already exist for another account. Is there any way to amend this?
I paid for student premium and was verified as a student and I still have no premium.
Olá, eu assinei o spotify premium universitario e no meu cartão veio tanto o valor com desconto quanto o valor integral.
I've got a question regarding the payment system of Spotify for the student discount when using it. Today spotify gave several countries including mine acces to the student discount system. As a student, this was one of the few things I was looking f...
I've just bought premium. I've talked to my bank and they told me I've been charged already by spotify. I want you to pay back as soon as possible. And reply my message. Too many people have this problem and you didn't help anyone.
Volevo fare un account per studenti a 5€ al mese per 12 mesi. Ho inserito i dati che mi sono stati richiesti e mi hanno scalato 5€. Ma ho visto che il mio abbonamento era ancora free. Allora ho rifatto tutto e mi hanno preso altri 5€. Ed è ancora fre...