Studentenrabatt lässt sich nicht übernehmen

[Janalu1607]

Hallo zusammen, 

Ich habe die Mail erhalten dass ich verifiziert bin und somit den Studenten rabatt nutzen kann. Allerdings wird in meinem Konto nur das normale Premium mir dem Preis von 9.99 Euro angezeigt. 

Kann mir hier jemand helfen?

Danke!

[Guido]

Hey @Janalu1607.

Thanks for getting in touch! We hope it's okay if we reply in English.

It's important that you get verified as a student before the money is withdrawn from your bank account. Also make sure you subscribe with the account that has been verified. It's easy to create an account with us so it can happen that users have a second account they do not know about. You can read here how to find any extra accounts you might have.

Should help! Let us know if you have further questions.

Have a nice day.

[Jakobuwski]

Hallo, ich habe genau das selbe Problem, wurde dir bereits geholfen? Kannst du mir weiterhelfen? Ich habe mich bereits verifiziert aber kann nur das 10€ angebot finden...

[Janalu1607]

Hi, 

Nein leider noch nicht:(

[Jemi]

Hey @Janalu1607 and @Jakobuwski, we're here to help you further.

If you received an email, did you verify that you're a student from there? There should be an option or a button that you need to press. If that has already been done, or you don't see that option, please get back to us with a screenshot of the email. Make sure you hide any personal info such as the full email address and full names.

Before you do that, open the Student Discount page in an incognito window and try signing up again. What happens when you do that? Don't worry about any double charges, it always makes sure you only pay once per month if you've already completed a transaction. 

Lastly, we suggest that you check out your bank/PayPal statements. If you find any discounted charges that appear to be pending, it means that the verification process of your student details is still ongoing, and you'll have to wait a bit more. 

Let us know how it goes 🙂

[maxwolf86]

Ich habe dasselbe Problem. Die Verifizierung ist genehmigt und in meinem Profil wird auch angezeigt das ich als Student geführt werde. Wenn ich das Studenten-Abo wähle wird nur gesagt, dass ich nicht berechtigt sei. Woran liegt das?

[Lyubka]

Hey @maxwolf86,

Thank you for your reply in this thread. We hope you don't mind us answering in English as this is the official language of the forum.

If your verification is approved you should be able to use your Premium Student. Can you access premium features? 

It's also worth checking if you're logged into the correct account. In order to check that - go to your account page. Under Your Plan you should see Premium student.  If that's not what you're seeing there you might be logged in another account. Go to the right top corner of the page and click on Log out. Then you can log back in with the credentials that you used to subscribe for Premium student. 

In case you're still having issues, please send us couple of screenshots as this way we can investigate this further. Please make sure not to post any personal info. 
 

We'll be on the lookout for your reply.

[maxwolf86]

Hello, thanks for the answer although it didnt work. I tried it several times, even in an incognito window. The Account is the right one as well. Attached you´ll find some screenshots. Thanks!

[OscarDC]

Hey @maxwolf86,

Thank you for keeping in contact and for the screenshots sent.

Taking into account the error message you sent us on the screenshot, it looks like the student verification was successful, but it was not activated yet.

In this case, since you mentioned that you received the email confirming that the verification was successful, you should have a link on it to activate the discount. Usually, it's a green button that says "GET STUDENT DISCOUNT" or "ACTIVATE DISCOUNT".

Would you mind checking if hitting the button and following the steps on screen gives you the same error message? If so, could you send us a screenshot of that specific error?

Hope this helps. We'll be on the lookout.

[maxwolf86]

Hey OscarDC,

unfortunately it did not work either. I´ll send you a screenshot of every step I took (together with the screenshots you´ve already got) until the final error message. Thats all information I got - "unfortunately you are not eligible for this subscription"

Thanks, Max

[OscarDC]

Hey @maxwolf86,

Thank you very much for the detailed information you sent.

Taking into account the recent info and the screenshots, it's possible that the issue could be account-related. However, since we cannot access users' accounts from the Community, we'd recommend contacting our Customer support directly so they can check the account and help you further.

We'd also suggest sharing the link of this thread with the advisor so they can check all the screenshots and the info already given to be on the same page.

Hope this helps. If anything else comes up, the Community will be here for you.

[deniz61]

Hey hatte eben das gleiche Problem. Du müsstest dein aktuelles Abo kündigen und dann das neue Student Abo machen