Trouble getting student discount

[1270085900]

I have been a spotify user for years now and have also used the sutdent discount in the past with the college i'm still attending. I had to stop my subscription for a few months but I can't seem to get it going again. I'll fill out all the information and it will take me to the area with schools, and of course mine is there, but it tells me "oops. something went wrong. try again or check out the help page." I am attending the school and the school is also listed. What more do I need to do to get a discount?