Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Student Discount.
PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...
Hi, I was trying my best yesterday to apply for the Student discount but it gave me an error saying my bank wasn't playing nice or something. Now I have 3 charges on my account, no premium and am now unable to verify my enrollment for school for Spot...
I tried Spotify Premium with its 3 month trial for $0.99. It has now expired and I wanted to get the Student discount as I am currently attending college. Before this I have never subscribed to spotify or any other accounts to listen to music besides...
I am interested in temporarily canceling my Spotify Premium (w/ student discount) subscription, meaning I would like to cancel it for now but I am interested resuming my subscription in the future. I understand if I do this, my account will revert ba...
Fiz meu pagamento pelo cartão de crédito da conta premium universitária, quando me cadastrei antes da verificação se eu era realmente estudante ser aprovada foi cobrado no meu cartão pelo spotify 10,00 reais e agora que minha verificação foi aprovada...
I subscribes Spotify Premium for Student. I already input my credit card number and get notif from my bank that the transaction succeed. Then Spotify asked me to attach my student ID but the attachment button didn't work so I can't attach my doc whil...
I've been trying to sign up for Spotify Premium Student, but whenever I enter my debit card info it keeps outputting this error: "Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use ...
I'm using student account and at first when i logged in on spotify web site, it seemed like i premium. But then when i logged in for the second time it started to seem like i have a free account. Could you help me please?
I recently graduated and bumped to the premium account, and I am needing to update payment information. However when I try to change my payment it keeps asking me to verify my school---still thinking I am a student, yet I have been paying 9.99/month ...
Hola, he pagado con la tarjeta y se me ha cobrado dos veces, y sigo sin tener premium. Como puedo cancelarlo y que me devuelvan el dinero? Gracias
I am a student. And for s while i have been trying to change to student discount. My friends all have it, and 2e goto the same college. When i try subscribing by changing my subscription on my account. It says not available! Help!
OKAY so i tried getting the premium for students since I am a college student, I applied and it said my school couldn't be verified so I was like okay whatever never mind but I was still charged 5.40 cents why?? Spotify really needs to get some custo...
What can I do?
hello,i have a german spotify premium account and i would like to get the student discount as i am a student, the problem is i will be attending university in austria. can i still get the discount? how?cheers chicken_bob
I just got enrolled into a college. Is there a way for me to get the discount without creating a whole new account?
I recently completed a free trial for spotify premium and have decided that I want to keep it. However a friend informed me that they have a student discount. Upon looking into this I was unable to find out exactly what information they needed to ver...
It says that my name and student discount is already being used on another account. the problem is whoever is using it isnt me. I would like to use the discount. Any suggestions?
Hi spotify i am a little frustrated here i had the student discount and now they started to charge me the full 9.99 out of no where. Ive been trying to cancel my subscrition for the past three months! $30 ago! And it will not let me it says i have sp...
I was trying to get student premium. i tried 4 times because it didn't work. they didn't aprove the files i put in. when i checked my ban account, i've been charge for each time so i lost 20$
I just got premium with student discount. I checked my bank account and i saw that i paid 4 times. In spotify its said next month i will pay again! Why is it?
please help. I know it is definitely the right account and the money has come out of my account but when i go to my spotify app it is exactly the same as before and says 'FREE' in the subscription section. I also did not receive any email confirmatio...