Updating payment method

[26229079]

Plan

Premium Student

Country 

Ghana

My Question or Issue

My current card has expired and I'm trying to add a new card to my account but the space where I would enter this information isn't loading.

I don't think it's an Internet problem because I'm able to access other platforms that require Internet connection.

I've been trying for 3 days and it's still the same.

[TanyaS · Accepted solution]

Hi @26229079 ,

Thank you for reaching out to the Spotify community.

We suggest trying again from a different device and preferably a different Internet provider once. You can also give it a shot using an incognito window in your browser to see if the same thing happens there.

Keep us posted 

[26229079]

Hi, 

This worked in terms of loading the page. Thanks. I tried on another device with a different Internet provider.

When I fill out the information though, it tells me that the payment has failed. I have enough money on my card so I don't know what the problem is now.

[TanyaS]

Hi,

Firstly, to start troubleshooting this, we would recommend making sure that your payment methods have been issued in the same country as your Spotify account, I would request you to try -Payment troubleshooting steps  once. This can help you with more information and alternatives to be able to process your payment. 

[26229079]

Thank you for the response. I've been able to make payment.