Verification and payment is done but I am still using free version for more than one month

[Mario93]

My student verification done on october 25 2017. And payment is also done. I still use free account. I restarted the application multiple times. What can I do to correct this issue?

[user-removed]

Hey @Mario93!

Welcome to the Spotify Community - I'd love to help you here! I hope your studies are going well, by the way 🙂

Have you had a look at this Support article? https://support.spotify.com/article/i-pay-for-premium-why-am-i-on-free/

Cheers,

Tim

[Mario93]

Thank you,

I wrote this article and I did what they say. Unfortunately doesn't work