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Premium Student

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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • bktpycq32396kl53n1fk
  • Newbie
  • 26301 Views
  • 20 replies
  • 0 likes
  • Premium for Students
  • 26301 Views
  • 20 replies
  • 0 likes

Superuser Contribution I can't confirm my premium

I had a student subscription for about a year, it expired today. I have re-verified my data and I received an email stating that I have been verified. But when I want to be verified, I am told that I do not have rights, although I have been using a p...

  • Newbie
  • ...do not have rights, although I have been using a premium subscription for about two years.    Plan Premium for students  Country  Kazakhstan  Device  Oppo R...
  • Maria
  • Moderator
  • 278 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 278 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Manage Subscription loop back to overview page

Trying to add student premium to my account and it keeps looping back to the same page. Verified on SheerID; received email saying it was verified & clicked the link in the email. Spotify opens & shows my account logged in & I confirm that I want to ...

  • Casual Listener
  • Trying to add student premium to my account and it keeps looping back to the same page.    Verified on SheerID; received email saying it was verified & clicked the link in the email. ...
  • Vasil
  • Moderator
  • 14620 Views
  • 65 replies
  • 0 likes
  • 14620 Views
  • 65 replies
  • 0 likes

how to log into hulu through my spotify student account

it saids to go to my account page and I should get the free hulu but I connot find where to go to get there

  • Visitor
  • it saids to go to my account page and I should get the free hulu but I connot find where to go to get there
  • Maxim
  • Spotify Star
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Cant activate Student Discount

I got the verification of my Student account but I can’t activate it,there is white screenPlanPremium CountryAzerbaijanDeviceIphone 15 Pro

  • Visitor
  • I got the verification of my Student account but I can’t activate it,there is white screen Plan Premium  Country Azerbaijan Device Iphone 15 Pro    
  • osornios
  • Spotify Star
  • 243 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 243 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I Can't Use My Cards as a Payment Method

PlanFreeCountryIndonesiaDevicePoco X3 NFCOperating SystemAndroid 12 My Question or IssueI have already been a Premium user in the past using the student plan. I used my cards, but now when i tried to choose cards as a method it redirect me to options...

  • Visitor
  • Plan Free Country Indonesia Device Poco X3 NFC Operating System Android 12   My Question or Issue I have already been a Premium user in the past using the student plan. I used my cards...
  • Dessi
  • Moderator
  • 1591 Views
  • 14 replies
  • 0 likes
  • Premium for Students
  • 1591 Views
  • 14 replies
  • 0 likes

Solved!! Verification Limit Exceeded?

My Question or IssueHello, I successfully verified for the Spotify premium student discount but I exited the page until I was ready to put in my card info. Now it says my verification limit has been exceeded but I’ve never truly received/paid for it ...

  • Visitor
  •     My Question or Issue Hello, I successfully verified for the Spotify premium student discount but I exited the page until I was ready to put in my card info. Now it says my verificati...
  • SuZIe0
  • Newbie
  • 19262 Views
  • 9 replies
  • 0 likes
  • Premium for Students
  • 19262 Views
  • 9 replies
  • 0 likes

Superuser Contribution Can't find United States on the list of schools

PlanFree/PremiumCountryCanada Hello, I'm a Canadian enrolled in an American college that is recognized by sheerid, but because I study home from Canada I cannot find United States on the list of schools, and the manual form for US students doesn't wo...

  • Visitor
  • ...tates on the list of schools, and the manual form for US students doesn't work for me either, when I complete it it always fails even though I'm logged into my account. Is there any way I can do this? T...
  • Yordan
  • Moderator
  • 767 Views
  • 6 replies
  • 0 likes
  • Premium for Students
  • 767 Views
  • 6 replies
  • 0 likes

CAPPED AT 4 YEARS????

PlanStudent/PremiumCountryUSA My Question or IssueYo----Spotify really feels they get to tell students to only be a student for 4 years?? Every heard of grad school? Ever heard of needing an extra semester? wth man... Time to go to Apple Music I gues...

  • Newbie
  • Plan Student/Premium Country USA   My Question or Issue Yo----Spotify really feels they get to tell students to only be a student for 4 years?? Every heard of grad school? Ever heard of n...
  • Billy-J
  • Spotify Star
  • 237 Views
  • 1 replies
  • 1 likes
  • Premium for Students
  • 237 Views
  • 1 replies
  • 1 likes

Student discount in Lithuania

PlanSrudent discountCountryLithuaniaDeviceIphone 14proOperating SystemIos 17.4.1 My Question or IssueI changed my plan from individual to student, there was written that student plan costs 2.49 dol., but when I chose and paid it was 4,99 euro. Can yo...

  • Visitor
  • Plan Srudent discount Country Lithuania Device Iphone 14pro Operating System Ios 17.4.1   My Question or Issue I changed my plan from individual to student, there was written that stud...
  • Maxim
  • Spotify Star
  • 262 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 262 Views
  • 1 replies
  • 0 likes

Premium for Students: Haven't gone over the 4 year limit

PlanPremium for StudentsCountryMexicoDeviceiPhone 12Operating SystemiOS 17 My Question or IssueI've had premium for students since august 2020 and now that im trying to renew my subscription the system says I've gone over the 4 year limit (which is f...

  • Newbie
  • Plan Premium for Students Country Mexico Device iPhone 12 Operating System iOS 17   My Question or Issue I've had premium for students since august 2020 and now that im trying to r...
  • adas_link
  • Visitor
  • 444 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 444 Views
  • 2 replies
  • 0 likes

Paid for Premium student but no receipt and premium is not working.

PlanPremiumCountryKenyaDeviceDell LaptopOperating SystemWindows 11 My Question or IssueHello. I have paid for my premium subscription however the app has failed to recognize it and there is no receipt sent.

  • Newbie
  • Plan Premium Country Kenya Device Dell Laptop Operating System Windows 11   My Question or Issue Hello. I have paid for my premium subscription however the app has failed to recognize ...
  • Maxim
  • Spotify Star
  • 241 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 241 Views
  • 1 replies
  • 0 likes

Student Premium

090624 10:00amPh Hi, I would like to send my concern about this matter, I already paid for the subscription for the next three months using the student premium. On August 5th my account automatically paid for it, my question is why are you pausing my...

  • Visitor
  • 090624 10:00amPh   Hi, I would like to send my concern about this matter, I already paid for the subscription for the next three months using the student premium. On August 5th my account aut...
  • Maxim
  • Spotify Star
  • 286 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 286 Views
  • 1 replies
  • 0 likes

Is Spotify Premium for Students just for US students?

PlanPremiumCountryCosta Rica Device(Huawei P10)Operating System(Android)My Question or Issue I thought Spotify Premium for Students was for college students worldwide. Can someone confirm this? When I try to verify my student status by entering this ...

  • Casual Listener
  • Plan Premium Country Costa Rica   Device (Huawei P10) Operating System (Android) My Question or Issue   I thought Spotify Premium for Students was for college students worldwide....
  • fabiorojasz
  • Visitor
  • 2142 Views
  • 6 replies
  • 0 likes
  • Premium for Students
  • 2142 Views
  • 6 replies
  • 0 likes

Superuser Contribution Issues with Student subscription

Hello,I am a student from Bulgaria and I am currently using the individual plan. I want to switch to the student plan, but I get an error(404s and heartbreaks We couldn’t find the page you were looking for.) when I try to do so. It seems like I canno...

  • Newbie
  • Hello, I am a student from Bulgaria and I am currently using the individual plan. I want to switch to the student plan, but I get an error(404s and heartbreaks We couldn’t find the page you were loo...
  • Maxim
  • Spotify Star
  • 342 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 342 Views
  • 1 replies
  • 0 likes

Premium student not being able to avail premium features

I was able to avail all the premium features till now after signing up from premium student in february. But today, for the month of september although my auto-payment was processed, spotify shows that there's an issue with the payment and to start a...

  • Visitor
  • I was able to avail all the premium features till now after signing up from premium student in february. But today, for the month of september although my auto-payment was processed, spotify shows th...
  • osornios
  • Spotify Star
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution ADDRESS NOT VALID

I'm getting problem,i just got verified as being a student,now I am just putting my address in order to pay spotify for my account,but when I put address and all account details,and click buy now,it shows error for ADDRESS NOT VALID,why is so,whateve...

  • Visitor
  • I'm getting problem,i just got verified as being a student,now I am just putting my address in order to pay spotify for my account,but when I put address and all account details,and click buy now,it ...
  • Vasil
  • Moderator
  • 382 Views
  • 1 replies
  • 0 likes
  • 382 Views
  • 1 replies
  • 0 likes

I can't pay for my premium student as payment window isn't loading

I've chosen my subscription but I can't pay as the payment isn't loading. It's stuck to only selection of the plan.

  • Newbie
  • I've chosen my subscription but I can't pay as the payment isn't loading. It's stuck to only selection of the plan.
  • Maxim
  • Spotify Star
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

pq estou tendo anuncios enquanto escuto podcast's se eu pago para não ter

Ja faz alguns dias que enquanto ouço um podcast tem varios anuncios no meio oq é super chato. Pago justamente para n quer esse tipo de coisa.

  • Visitor
  • Ja faz alguns dias que enquanto ouço um podcast tem varios anuncios no meio oq é super chato. Pago justamente para n quer esse tipo de coisa.
  • Bittencourt
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Account disappearance

My account suddenly disappeared, along with all my playlists and favorite albums. However, I am still being charged monthly. What should i do to have refundPlanStudent

  • Newbie
  • My account suddenly disappeared, along with all my playlists and favorite albums. However, I am still being charged monthly. What should i do to have refund Plan Student  
  • Maxim
  • Spotify Star
  • 244 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 244 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to access Hulu | Premium Student

PlanPremium StudentCountryUSADeviceAll My Question or IssueSo I got in contact with Hulu support and they suggested I contact Spotify about this issue so I figured I'd try here before attempting actual Spotify support. I've had my Premium Student acc...

  • Regular
  • Plan Premium Student Country USA Device All   My Question or Issue So I got in contact with Hulu support and they suggested I contact Spotify about this issue so I figured I'd try here b...
  • Not applicable
  • 787 Views
  • 5 replies
  • 0 likes
  • Premium for Students
  • 787 Views
  • 5 replies
  • 0 likes