Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Student

Get help verifying your Student Discount.

Start a topic

Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • akazzzzzz_
  • Visitor
  • 24465 Views
  • 18 replies
  • 0 likes
  • Premium for Students
  • 24465 Views
  • 18 replies
  • 0 likes

Spotify charged me but it doesn't show on my Spotify receipts

Hi I'm an user from Mexico, and I have the Student Discount, on the 22th of April 2018 Spotify Charged me on my card for my premium subscription but it doesn't appear on my Spotify receipts and on the Spotify Webpage appears a message that my payment...

  • Newbie
  • Hi I'm an user from Mexico, and I have the Student Discount, on the 22th of April 2018 Spotify Charged me on my card for my premium subscription but it doesn't appear on my Spotify receipts and on th...
  • Luke
  • Spotify Star
  • 836 Views
  • 1 replies
  • 0 likes
  • 836 Views
  • 1 replies
  • 0 likes

Solved!! Renovação do Spotify para Universitários

Bom dia, Vou completar 12 meses com assinatura do Spotify para Universitários e aparece a seguinte mensagem na minha conta: "Spotify Premium para UniversitáriosSeu plano passará ao Spotify Premium no dia 08/05/18 e serão cobrados R$ 16,90." Não há op...

  • Casual Listener
  • Bom dia,   Vou completar 12 meses com assinatura do Spotify para Universitários e aparece a seguinte mensagem na minha conta:   "Spotify Premium para Universitários Seu plano passará a...
  • sabrinamauriz
  • Newbie
  • 18010 Views
  • 4 replies
  • 4 likes
  • 18010 Views
  • 4 replies
  • 4 likes

Premium a Premium Universitarios

Desde hace ya una semana estoy tratando de cambiar mi cuenta Premium de $99.00 a la cuenta Premium Universitarios $49.00. Los datos de mi tarjeta ya están ingresado, sin embargo al querer hacer este cambio Spotify me vuelve a pedir mis datos de tarje...

  • Newbie
  • Desde hace ya una semana estoy tratando de cambiar mi cuenta Premium de $99.00 a la cuenta Premium Universitarios $49.00. Los datos de mi tarjeta ya están ingresado, sin embargo al querer hacer este ...
  • CesarPonce
  • Newbie
  • 303 Views
  • 2 replies
  • 1 likes
  • 303 Views
  • 2 replies
  • 1 likes

Problemas com plano de estudante

Boa tarde, Hoje ao tentar fazer o plano de estudante eu ainda nao possuia foto dos documentos necessarios para confirmar que sou estudante, quando consegui e entrei no spotify nao tinha mais a aba para enviar os arquivos, entao refiz todo o cadastro,...

  • Casual Listener
  • Boa tarde,   Hoje ao tentar fazer o plano de estudante eu ainda nao possuia foto dos documentos necessarios para confirmar que sou estudante, quando consegui e entrei no spotify nao tinha mais...
  • Bittencourt
  • Spotify Star
  • 429 Views
  • 3 replies
  • 0 likes
  • 429 Views
  • 3 replies
  • 0 likes

Need money back

I was checking out plans and stumbled on the student plan and put in my credit card to see if you actually had to be a student and then you charged me even though I didn't finish the whole thing need my money back for something that shouldn't have be...

  • Casual Listener
  • I was checking out plans and stumbled on the student plan and put in my credit card to see if you actually had to be a student and then you charged me even though I didn't finish the whole thing need...
  • Maxim
  • Spotify Star
  • 605 Views
  • 1 replies
  • 0 likes
  • Other
  • 605 Views
  • 1 replies
  • 0 likes

How can I get the money back?

Hello. I am high school student. I am not a member of this and the money is gone. How can I get the money back?

  • Newbie
  • Hello. I am high school student. I am not a member of this and the money is gone. How can I get the money back?
  • Kyleriemer
  • Casual Listener
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Como saber se o plano estudantil foi aprovado?

Fiz o pedido do plano e enviei o documento exigido pelo Spotify há duas horas mas até o momento não entrou e nem recebi email/telefonema algum falando sobre. Gostaria de trocar pelo plano de 16,90 mas estou com medo de dar problemas (colisão das duas...

  • Newbie
  • Fiz o pedido do plano e enviei o documento exigido pelo Spotify há duas horas mas até o momento não entrou e nem recebi email/telefonema algum falando sobre. Gostaria de trocar pelo plano de 16,90 ma...
  • Bittencourt
  • Spotify Star
  • 1899 Views
  • 3 replies
  • 0 likes
  • 1899 Views
  • 3 replies
  • 0 likes

student disccount

I send my university information to Spotify and I didn´t know that they were going to send me a confirmation email, so I didn´t check my email for a long time. Just a few days ago, I saw that i saw a old Spotify email saying that i had had to confirm...

  • Newbie
  • I send my university information to Spotify and I didn´t know that they were going to send me a confirmation email, so I didn´t check my email for a long time. Just a few days ago, I saw that i ...
  • imattolo
  • Community Legend
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

My money went but Premium didn't come. Help please.

I have been withdrawn from my bank card for student discount premium membership and have received an e-mail confirming that I am a student. But I'm still not a premium, even though I did what I suggested, there was no change.

  • Visitor
  • I have been withdrawn from my bank card for student discount premium membership and have received an e-mail confirming that I am a student. But I'm still not a premium, even though I did what I sugge...
  • Luke
  • Spotify Star
  • 320 Views
  • 1 replies
  • 0 likes
  • Premium
    Student Discount Turkey
  • 320 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student

I didn't know that the student discount was for the University, and I went on the University election screen, and I paid for spotify and premium, and there was no money at the entrance, and my membership did not come.

  • Newbie
  • I didn't know that the student discount was for the University, and I went on the University election screen, and I paid for spotify and premium, and there was no money at the entrance, and my member...
  • Cristianbritoo
  • Newbie
  • 416 Views
  • 2 replies
  • 0 likes
  • student premium
  • 416 Views
  • 2 replies
  • 0 likes

Superuser Contribution PAYMENT STUDENT DISCOUNT

I ENTERED MY CARD INFORMATION TO SEE IF MY UNIVERITY WAS INCLUDED IN THE LIST FOR THE STUDENT DISCOUNT. BUT THEY CHARGED ME EVENTHOUGH I DIDN'T FINISH COMPLETING MY PERSONAL INFORMATION. AS I SAW MY UNIVERITY WASN'T INCLUDED FOR THE DISCOUNT AND EXIT...

  • Newbie
  • I ENTERED MY CARD INFORMATION TO SEE IF MY UNIVERITY WAS INCLUDED IN THE LIST FOR THE STUDENT DISCOUNT. BUT THEY CHARGED ME EVENTHOUGH I DIDN'T FINISH COMPLETING MY PERSONAL INFORMATION. AS I SAW MY ...
  • Alfredo
  • Roadie
  • 368 Views
  • 2 replies
  • 0 likes
  • 368 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution students' discount

Hi. I've already benefited from a students' discount for 12 months and recently received an email to extend it for another 12 months, clicked the button and still in my account overview it says "Your plan will change to Spotify Premium on 27/04/2018 ...

  • Newbie
  • Hi. I've already benefited from a students' discount for 12 months and recently received an email to extend it for another 12 months, clicked the button and still in my account overview it says "Y...
  • Alfredo
  • Roadie
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Premium Discount

I saw the student subscription for spotify (65/month) and was intrigued to subscribe to the said promo,, but I am still a grade 12 student enrolling for a university so I cancelled the subscription and proceed to the normal one (129/month) ... but up...

  • Newbie
  • I saw the student subscription for spotify (65/month) and was intrigued to subscribe to the said promo,, but I am still a grade 12 student enrolling for a university so I cancelled the subscription a...
  • Alfredo
  • Roadie
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Mudança de plano

Eu possuía o plano premium estudante e aceitei o convite para o plano familiar (que quero ter), automaticamente não cairá mais no meu cartão o premium estudante?

  • Newbie
  • Eu possuía o plano premium estudante e aceitei o convite para o plano familiar (que quero ter), automaticamente não cairá mais no meu cartão o premium estudante? 
  • Bittencourt
  • Spotify Star
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution EXTRA Payment Problem with Student Account (TR)

İ've tried upgrading to student account first from my phone, at that moment I didn't know I should upload a document and I don't have any document on my phone. Still, when I apply student account, Spotify first asked for payment and then I couldn't u...

  • Casual Listener
  • İ've tried upgrading to student account first from my phone, at that moment I didn't know I should upload a document and I don't have any document on my phone. Still, when I apply student a...
  • zbkanal
  • Casual Listener
  • 1008 Views
  • 4 replies
  • 0 likes
  • Payment
    problem
    Student
  • 1008 Views
  • 4 replies
  • 0 likes

Cant log into my student hulu account

I'v had my student hulu account for a couple months now and i wanted to change my password/log into the hulu from a different device and there was no way to do that. I'v had a diffrent hulu account in the past and when i log into that one it wont let...

  • Casual Listener
  • I'v had my student hulu account for a couple months now and i wanted to change my password/log into the hulu from a different device and there was no way to do that. I'v had a diffrent hulu acco...
  • kiwidogo
  • Casual Listener
  • 439 Views
  • 2 replies
  • 0 likes
  • Student
  • 439 Views
  • 2 replies
  • 0 likes

Unable to confirm I am a student

I am trying to sign up for the Student Spotify/Hulu subscription however I am getting a message after putting in my card info, name and school (which is showing up as sugguested school) it gives me an error message saying " Unfortunately, we couldn't...

  • Casual Listener
  • I am trying to sign up for the Student Spotify/Hulu subscription however I am getting a message after putting in my card info, name and school (which is showing up as sugguested school) it gives me a...
  • brcooper
  • Casual Listener
  • 712 Views
  • 2 replies
  • 0 likes
  • 712 Views
  • 2 replies
  • 0 likes

Pagamento indevido

Eu efetuei o pagamento do plano para universitários via cartão de crédito e não liberaram a conta . Ou sejam, eu paguei para usar a conta universitária e continuo com a conta Free.

  • Newbie
  • Eu efetuei o pagamento do plano para universitários via cartão de crédito e não liberaram a conta . Ou sejam, eu paguei para usar a conta universitária e continuo com a conta Free.
  • Bittencourt
  • Spotify Star
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Paid for student premium but still listed as free

I signed into my account that I'm using my student email with and I tried to pay for student premium. It had me enter my information to validate I was a student but it said it couldnt verify me. I then received an email showing where it charged me an...

  • Casual Listener
  • I signed into my account that I'm using my student email with and I tried to pay for student premium. It had me enter my information to validate I was a student but it said it couldnt verify me. I th...
  • Christiansen1
  • Newbie
  • 408 Views
  • 5 replies
  • 0 likes
  • 408 Views
  • 5 replies
  • 0 likes

Charged for Student Premium Deal but did not get the Premium status

I got charged for the student premium deal but did not receive the upgrade to premium. There was no recepit record or even an email sent to me, just the charge in my bank account. What do I do?

  • Casual Listener
  • I got charged for the student premium deal but did not receive the upgrade to premium. There was no recepit record or even an email sent to me, just the charge in my bank account. What do I do? 
  • Cemile2804
  • Newbie
  • 369 Views
  • 4 replies
  • 0 likes
  • 369 Views
  • 4 replies
  • 0 likes