Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Student

Get help verifying your Student Discount.

Start a topic

Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • Oussama3
  • Visitor
  • 25123 Views
  • 19 replies
  • 0 likes
  • Premium for Students
  • 25123 Views
  • 19 replies
  • 0 likes

Student discount US citizen while studying online at Australian university

Hi,How can I take advantage of the student disount while being enrolled full time at an australian university and living in California? Could I use my paypal from australia? Regards,renate

  • Newbie
  • Hi, How can I take advantage of the student disount while being enrolled full time at an australian university and living in California? Could I use my paypal from australia?    Regard...
  • Maxim
  • Spotify Star
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Solved!! Premium version for students

I paid money for the premium version, then I could not confirm that I was a student, because there was not one in the list of proposed educational institutions. I interrupted the confirmation, but the money had already been withdrawn, and the premium...

  • Newbie
  • I paid money for the premium version, then I could not confirm that I was a student, because there was not one in the list of proposed educational institutions. I interrupted the confirmation, but th...
  • Maxim
  • Spotify Star
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cobro de cuenta universitaria

Me he suscrito dos veces a la cuenta universitaria y las dos veces m ham hecho el cargo, ahora me responden que si paso el SheerID y que tengo que pagar ahora si. Pero ya me habian descontado de mi tarjeta !!! Que puedo hacer ?

  • Newbie
  • Me he suscrito dos veces a la cuenta universitaria y las dos veces m ham hecho el cargo, ahora me responden que si paso el SheerID y que tengo que pagar ahora si. Pero ya me habian descontado de mi t...
  • pork-attack
  • Newbie
  • 310 Views
  • 2 replies
  • 0 likes
  • 310 Views
  • 2 replies
  • 0 likes

Spotify Student

I try to change my Spotify Premium to a Spotify Student. All options i get when trying to do so is cancel my account or to change it to a Pemium Family. What do i have to do to change it to Spotify Student. Thanks for your help!

  • Newbie
  • I try to change my Spotify Premium to a Spotify Student. All options i get when trying to do so is cancel my account or to change it to a Pemium Family.  What do i have to do to change it to Sp...
  • Robert_W
  • Community Legend
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Student Plan dropped

Hello, I just noticed that spotify ended my hulu+spotify subscription wihtout notice. I am currently still a student and want to know what can i do to get the subscription up and running again. PLEASE HELP

  • Newbie
  • Hello,    I just noticed that spotify ended my hulu+spotify subscription wihtout notice. I am currently still a student and want to know what can i do to get the subscription up and runni...
  • Robert_W
  • Community Legend
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Student premium billing issue

I am a student and subscribed to Spotify premium as such, but now I’m being charged the full price instead of 50%. Does the discount apply as long as I’m still a student? If so, how can I get my rate updated and reimbursed for when I was charged too ...

  • Newbie
  • I am a student and subscribed to Spotify premium as such, but now I’m being charged the full price instead of 50%. Does the discount apply as long as I’m still a student? If so, how can I get my...
  • Maxim
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • Student
  • 208 Views
  • 1 replies
  • 0 likes

Superuser Contribution cobro injustificado

Ingresé la tarjeta para realizar el pago de spotify student, me realizó el conro de 49.90, tuve un problema con la computadora y cerro la ventana por lo que no pude llevar a cabo la verificación, quiero hace la verificación o que me regresen mi diner...

  • Casual Listener
  • Ingresé la tarjeta para realizar el pago de spotify student, me realizó el conro de 49.90, tuve un problema con la computadora y cerro la ventana por lo que  no pude llevar a cabo la verificació...
  • GreciaLorenaVal
  • Casual Listener
  • 303 Views
  • 2 replies
  • 0 likes
  • 303 Views
  • 2 replies
  • 0 likes

Superuser Contribution Student Premium

I started an account for student premium but put the wrong school in and it still charged me and I’m nervous to put my card number in again because I don’t want to be charged twice. Will it charge me again if I try again??

  • Newbie
  • I started an account for student premium but put the wrong school in and it still charged me and I’m nervous to put my card number in again because I don’t want to be charged twice. Will it charge me...
  • MaríaCamila
  • Roadie
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I made a wrong purchase student

Need help, to cancel a purchase made and discounted on the credit card as a student.I relayed the purchase today how can I cancel and get the premium account ?

  • Casual Listener
  • Need help, to cancel a purchase made and discounted on the credit card as a student. I relayed the purchase today how can I cancel and get the premium account ?    
  • MaríaCamila
  • Roadie
  • 331 Views
  • 1 replies
  • 0 likes
  • Student
  • 331 Views
  • 1 replies
  • 0 likes

Cambiare abbonamento

Ho già l'abbonamento premium e voglio passare a quello scontato dello studenti ma mi fa nuovamente inserire la carta. Se la inserisco, il mio abbonamento premium si sostituisce o me lo fa pagare due volte? Grazie

  • Newbie
  • Ho già l'abbonamento premium e voglio passare a quello scontato dello studenti ma mi fa nuovamente inserire la carta. Se la inserisco, il mio abbonamento premium si sostituisce o me lo fa pagare due ...
  • LeoRager
  • Community Legend
  • 5646 Views
  • 1 replies
  • 0 likes
  • 5646 Views
  • 1 replies
  • 0 likes

Student Discount

I changed my payment info for Spotify. And I have been paying for the student discount which includes Hulu and Spotify Premium. While my Spotify premium is working my Hulu account will not work.

  • Newbie
  • I changed my payment info for Spotify. And I have been paying for the student discount which includes Hulu and Spotify Premium. While my Spotify premium is working my Hulu account will not work. 
  • LeoRager
  • Community Legend
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Student premium

I have problem with premium. I was writing a wrong e mail and if wrong account has premium(not mine) and i dont want pay this preimum ....how can i solve this problems I mean İ have problem with premium account , I attempted bought a student premium ...

  • Newbie
  • I have problem with premium. I was writing a wrong e mail and if wrong account has premium(not mine) and i dont want  pay this preimum ....how can i solve this problems I mean İ have problem wit...
  • LeoRager
  • Community Legend
  • 273 Views
  • 1 replies
  • 0 likes
  • Premium
  • 273 Views
  • 1 replies
  • 0 likes

Cancellation a Pending Student Subscription

I tried to subscribe to the Student offer and I enter my card details. After entering my card details they need to do some verification and I don't want to wait for. I tried to subscribe to premium now and enter again my card details and it was succe...

  • Newbie
  • I tried to subscribe to the Student offer and I enter  my card details. After entering my card details they need to do some verification and I don't want to wait for. I tried to subscribe to pre...
  • brianagiagiakos
  • Newbie
  • 318 Views
  • 3 replies
  • 1 likes
  • 318 Views
  • 3 replies
  • 1 likes

Solved!! Cannot choose student Premium/says I've already got it

I had normal spotify Premium for a while and then I cancelled It bcause of the money, then I Discovered the student. I am a student, I've sent documm and even connected on my campus wifi but appears a message saying that I have the offer already, but...

  • Casual Listener
  • I had  normal spotify Premium for a while and then I cancelled It bcause of the money, then I Discovered the student. I am a student, I've sent documm and even connected on my campus wifi but ap...
  • user-removed
  • Not applicable
  • 396 Views
  • 3 replies
  • 0 likes
  • 396 Views
  • 3 replies
  • 0 likes

I cant use my premium account

Hi, my credit card shows that the fee was paid but when i log in my account shows itself as a fee pocket. Iwas paid gor premium packet for students. I am in a trouble. Please help me

  • Newbie
  • Hi, my credit card shows that the fee was paid but when i log in my account shows itself as a fee pocket. Iwas paid gor premium packet for students. I am in a trouble. Please help me
  • user-removed
  • Not applicable
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Student discount finland

I tried to buy student spotify for 5 euros, but I’m just at high school... so, 5 euros lost from my bank account but I didn’t get this student spotify, how I can get my money back?

  • Newbie
  • I tried to buy student spotify for 5 euros, but I’m just at high school... so, 5 euros lost from my bank account but I didn’t get this student spotify, how I can get my money back?
  • Maxim
  • Spotify Star
  • 485 Views
  • 1 replies
  • 0 likes
  • 485 Views
  • 1 replies
  • 0 likes

Solved!! Studen discount question

Am I obligated to be subscribed and pay for premium during those 12 months or I can cancel it and not pay at anytime?

  • Newbie
  • Am I obligated to be subscribed and pay for premium during those 12 months or I can cancel it and not pay at anytime?
  • quenia95
  • Newbie
  • 490 Views
  • 1 replies
  • 0 likes
  • Student
  • 490 Views
  • 1 replies
  • 0 likes

Paypal for student plan

Hi, i'm a student in Belgium and i'm interested in spotify premium student plan, however i only have paypal. Is there a way i can select the student plan and pay with paypal. it's really annoying that students can only pay through visa/mastercard, wh...

  • Casual Listener
  • ...hat students can only pay through visa/mastercard, while 95% of the students can't even get access to a visa card.   I hope i get a response soon.   Kind Regards,   Jerlag_01
  • Maxim
  • Spotify Star
  • 505 Views
  • 3 replies
  • 0 likes
  • paypal
    Student
  • 505 Views
  • 3 replies
  • 0 likes

Solved!! Conta Universitária

Boa tarde!Fui renovar a conta para a universitária porem na hora que solicitou um comprovante de estudante, o meu celular não abriu a opção de carregar arquivo... já foi cobrado no meu cartão de crédito o valor e nao consigo voltar naquela pagina par...

  • Newbie
  • Boa tarde! Fui renovar a conta para a universitária porem na hora que solicitou um comprovante de estudante, o meu celular não abriu a opção de carregar arquivo... já foi cobrado no meu cartão de cr...
  • Bittencourt
  • Spotify Star
  • 2967 Views
  • 18 replies
  • 1 likes
  • 2967 Views
  • 18 replies
  • 1 likes

Spotify student and hulu

I have spotify student but for some reason I dont see the hulu activation link in my account page. what can i do?

  • Newbie
  • I have spotify student but for some reason I dont see the hulu activation link in my account page. what can i do?
  • user-removed
  • Not applicable
  • 281 Views
  • 1 replies
  • 0 likes
  • Student
  • 281 Views
  • 1 replies
  • 0 likes