Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Student Discount.
PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...
I'd noticed a charge of $9.99 from spotify instead of the usual $4.99 at the end of the last month. This is unusual as I am still enrolled in school. There was also no notification of the random upcharge. While I was able to switch back to student pr...
It has been 2 days since I uploaded documents for verification as student. I was charged the student price on my card but the premium feature is not activated yet. Please help. Thank you.
how can i use hulu with my student premium account?
I bought the spotify student premium package. I paid for my credit card but my premium package isn't active. Can you help me ? My account is : "removed sensitive data"
Rencently I moved to the UK to study.Previously I had the student premium from my university in Portugal. However, when I try to pay my new student premium from the university here in the UK the site doesn’t accept my card (even my UK card). I alread...
I just started the Premium free trial - when should I input my student status? Should I wait till my free trial ends or can I put this in now? Will it end my free trial?
I would like to update my profile to a student one but somehow it appears that in germany the student discount is not available. what do i do?
Hey there! I recently bought the Student Discount with Spotify and linked my HULU account to it. However, I decided that I wanted the No-Commercials Plan from HULU and when I tried upgrading it on their website it did not allow me. I went ahead and c...
Hey I tried to get a premium for spotify by student discount but i did not know that it was for university students and i am an high school student but the problem is I paid the money already and i dont have premium right now. Can you please help me ...
I'm using now classic Spotify Premium but i want to change it to the Primium for Students , because i'am studing now and have a student account. When i try to change it there is a message that it can't be paid. But i pay regulary and there is no prob...
As the title states I moved to Canada summer last year to studiy abroad. I have already managed to succesfully change my payment method to my canadian card, however in my profile, under the country option, it still has Germany selected and does not a...
I'm trying to connect my spotify and hulu together but it is telling me that i need authorization from sportify please help!
I am a high school senior and will be going to college next year and I wanted to see if I could get a Spotify Premium with a student discount or if I would have to wait. My school email is .com instead of .edu however. Please Help!!!
I am a college student, but when I type in my name, college, and date of birth I get a red notification that says, “unfortunately, we couldn’t confirm that you’re a student.” I have a student email and a student ID to confirm that I am a student and ...
I am trying to sign up for the student discount but it's saying it can't verify me as a student. I use my student email and everything.. is there another way to verify myself to get the student discount or am I just out of luck?
So I'm trying to sign up for the student discount and my college is showing up, but an error message is still popping up that won't allow me to start the premium student. I know that there's a manual way of submitting proof, however I have been accep...
I had a premium account that was part of a cell plan that expired. My daughter has a student account that I pay for. I want to start a Family account and then add her and cancel her student account. How do I do this properly? Thanks in advance for an...
I am trying to set my Hulu account, I previously had it connected to my student account with spotify but I missed the email that I needed to renew my spotify subscrpition, so when it ended, my Hulu subscription ended. I renewed my spotify subscriptio...
Hello,I bought my girlfriend a €30 gift card. Now, she has already a student account working, and the gift card cannot be used for that. If she uses the gift card, she starts a 3 months Premium account, so my question is:When these 3 moths are over, ...
I renewed my Spotify student account and tried to link spotify to Hulu and it keeps giving me a pop-up that says, "This field is required. Need Help? Contact Us." It has never done this before and i was wondering if anyone knew a solution.