Announcements
We’ve made a few tweaks backstage, so everything should be back to normal. Additional info can be found here.

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Student

Get help verifying your Student Discount.

Start a topic

Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • Oussama3
  • Visitor
  • 25185 Views
  • 19 replies
  • 0 likes
  • Premium for Students
  • 25185 Views
  • 19 replies
  • 0 likes

Student discoutn only with creditcard

Dear spotify,Im a student from holland and i saw you guys have student discout, but you only can pay with Creditcard. but the most students i know dont have a credit card.. So is it possible to pay with Ideal? or PayPal?

  • Newbie
  • Dear spotify, Im a student from holland and i saw you guys have student discout, but you only can pay with Creditcard. but the most students i know dont have a credit card.. So is it possible to p...
  • Maxim
  • Spotify Star
  • 906 Views
  • 4 replies
  • 1 likes
  • 906 Views
  • 4 replies
  • 1 likes

Premium for students

2 kere ödeme yaptım ve okulum da doğrulandığı halde bir şeyler ters gitti diyor.Hala premium hesabına geçemedim.

  • Visitor
  • 2 kere ödeme yaptım ve okulum da doğrulandığı halde bir şeyler ters gitti diyor. Hala premium hesabına geçemedim.
  • MattSuda
  • Spotify Star
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Solved!! Payment is done but I can't use spotify as premium user.

I have filled required informations for student discount. Also the payment is done but still I can't use premium. (I didn't receive any mail from sheerid,yet. But how can they take the payment?)

  • Casual Listener
  • I have filled required informations for student discount. Also the payment is done but still I can't use premium. (I didn't receive any mail from sheerid,yet. But how can they take the payment?)
  • Kaanustundag
  • Casual Listener
  • 350 Views
  • 2 replies
  • 0 likes
  • 350 Views
  • 2 replies
  • 0 likes

Solved!! Subscription went from student to full price

Hi, I just noticed my account no longer has student status when I verified just a few months ago (and was on student status as of last month). I received no e-mail notification/warning of this and this month's payment has already been posted. Can I r...

  • Casual Listener
  • Hi,   I just noticed my account no longer has student status when I verified just a few months ago (and was on student status as of last month). I received no e-mail notification/warning of th...
  • Jacob
  • Community Legend
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

No premium pero sí cobro

He intentado dos veces hacerme premium con el descuento de estudiantes y las dos veces me han cobrado, pero no me han dado el premium. ¿Qué hago?

  • Newbie
  • He intentado dos veces hacerme premium con el descuento de estudiantes y las dos veces me han cobrado, pero no me han dado el premium. ¿Qué hago?
  • MattSuda
  • Spotify Star
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Student Premium, but should pay with credit card

I really want to having premium account with student premium, but I'm shocking that I should add the credit card, meanwhile I just having debit card. Why should credit card?

  • Visitor
  • I really want to having premium account with student premium, but I'm shocking that I should add the credit card, meanwhile I just having debit card. Why should credit card?
  • kejt_
  • Community Legend
  • 908 Views
  • 4 replies
  • 0 likes
  • 908 Views
  • 4 replies
  • 0 likes

Student discount payment fail

Hello. I bought student discount premium in 23 April. But I cant upgrade my account to premium. and I cant get refund. Then I bought normal premium. I want refund.

  • Visitor
  • Hello. I bought student discount premium in 23 April. But I cant upgrade my account to premium. and I cant get refund. Then I bought normal premium. I want refund.
  • MattSuda
  • Spotify Star
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

ALREADY VERIFIED FOR STUDENT AND I CANT GET THE DISCOUNT

HELLO THERE,I HAVE ALREADY VERIFIED BY sheerid AND I CANT TAKE THE DISCOUNT FOR STUDENTS. ON THE EMAIL THAT I RECEIVED BY sheerid THERE IS A LINK WHERE I COME BACK TO SPOTIFY FROM THE FIRTS STEP OF THE STUDENT SUBSCRIPTION.I PUT MY CREDIT CARD NUMBER...

  • Newbie
  • HELLO THERE, I HAVE ALREADY VERIFIED BY sheerid AND I CANT TAKE THE DISCOUNT FOR STUDENTS. ON THE EMAIL THAT I RECEIVED BY sheerid THERE IS A LINK WHERE I COME BACK TO SPOTIFY FROM THE F...
  • MattSuda
  • Spotify Star
  • 941 Views
  • 1 replies
  • 0 likes
  • 941 Views
  • 1 replies
  • 0 likes

Errore sottoscrizione Premium

Salve,volevo approfittare dello sconto studenti ma per sbaglio ho attivato il piano premium normale con addebito di 9.99€. Ora sono tornato a Free ma l'addebito credo sia stato comunque eseguito. Come posso essere rimborsato?

  • Newbie
  • Salve, volevo approfittare dello sconto studenti ma per sbaglio ho attivato il piano premium normale con addebito di 9.99€. Ora sono tornato a Free ma l'addebito credo sia stato comunque eseguito. C...
  • MattSuda
  • Spotify Star
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Spotify student discount payment

Hi Spotify, I want to upgrade my premium account to a student one. Ive been a member for a few years now but to make this change I have to fill in a credit car number, which I dont have. Cant I just use the same payment method for this student premiu...

  • Newbie
  • Hi Spotify,   I want to upgrade my premium account to a student one. Ive been a member for a few years now but to make this change I have to fill in a credit car number, which I dont have. Can...
  • MattSuda
  • Spotify Star
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Charged twice Student account

HelloI had an user free account but then I decided to buy the student account.When I was creating the account I was charged twice:First when I start the sign up (before user was verified) and the second when I was verified as a valid student. I only ...

  • Casual Listener
  • Hello I had an user free account but then I decided to buy the student account. When I was creating the account I was charged twice: First when I start the sign up (before user was verified) ...
  • kejt_
  • Community Legend
  • 346 Views
  • 3 replies
  • 0 likes
  • 346 Views
  • 3 replies
  • 0 likes

Spotify student discount

Dear spotify, I am from Peru I'm currently studying at a university but I can not access the discount for studentsSince according to me they indicate Peru is not within range that allows you to have said discountSo I strongly urge you to please allow...

  • Newbie
  • Dear spotify, I am from Peru I'm currently studying at a university but I can not access the discount for students Since according to me they indicate Peru is not within range that allows you to h...
  • Maxim
  • Spotify Star
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

descuento estudiantes no sirve

hola, me cobraron 3 veces el servicio, me aprvaron el descuento, no sale como pendiente el pago y sigo sin tener spotify Premium¿Qué puedo hacer?

  • Casual Listener
  • hola, me cobraron 3 veces el servicio, me aprvaron el descuento, no sale como pendiente el pago y sigo sin tener spotify  Premium ¿Qué puedo hacer?
  • MattSuda
  • Spotify Star
  • 396 Views
  • 1 replies
  • 0 likes
  • 396 Views
  • 1 replies
  • 0 likes

Desconto para estudantes

Não consigo atualizar para o Premium (Desconto para estudantes de R$8,50). Estou tentando pagar no débito com o cartão bradesco (bandeira elo). Aparece que o meu cartão está "num dia ruim". Alguém sabe o que pode ser isso?

  • Casual Listener
  • Não consigo atualizar para o Premium (Desconto para estudantes de R$8,50). Estou tentando pagar no débito com o cartão bradesco (bandeira elo). Aparece que o meu cartão está "num dia ruim". Alguém sa...
  • MattSuda
  • Spotify Star
  • 315 Views
  • 3 replies
  • 0 likes
  • 315 Views
  • 3 replies
  • 0 likes

Cadastro no plano de estudante

Oi! Fiz meu cadastro no premium para estudantes e recebi um e-mail que meu cadastro foi aprovado mas quando entro no link não sei onde ir para finalizar o cadastro! Alguém pode me ajudar?

  • Newbie
  • Oi! Fiz meu cadastro no premium para estudantes e recebi um e-mail que meu cadastro foi aprovado mas quando entro no link não sei onde ir para finalizar o cadastro! Alguém pode me ajudar?
  • Bittencourt
  • Spotify Star
  • 438 Views
  • 1 replies
  • 0 likes
  • 438 Views
  • 1 replies
  • 0 likes

PROBLEMS WITH SPOTIFY PREMIUM ACTIVATON

I'VE ALREADY PAID THE PREMIUM FOR STUDENTS AND THERE IS NO CONSTANCY THAT I'M A PREMIUM USER. IN MY ACCOUNT I APPEAR LIKE A FREE USER BUT THE MONEY HAS ALREADY BEEN DISCOUNTED FROM MY ACCOUNT.

  • Casual Listener
  • I'VE ALREADY PAID THE PREMIUM FOR STUDENTS AND THERE IS NO CONSTANCY THAT I'M A PREMIUM USER. IN MY ACCOUNT I APPEAR LIKE A FREE USER BUT THE MONEY HAS ALREADY BEEN DISCOUNTED FROM MY ACCOUNT. &n...
  • Robert_W
  • Community Legend
  • 1219 Views
  • 5 replies
  • 0 likes
  • 1219 Views
  • 5 replies
  • 0 likes

student subscription failed

Hello,I have used my debit card to make a subscription and then the system told me to validate that im a student. So i went to SheerID and did the job there. Unfortunately i uploaded my universal university pass and SheerID didnt want it. So, i uploa...

  • Casual Listener
  • Hello, I have used my debit card to make a subscription and then the system told me to validate that im a student.  So i went to SheerID and did the job there. Unfortunately i uploaded my uni...
  • Tom
  • Community Legend
  • 1219 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 1219 Views
  • 3 replies
  • 0 likes

Solved!! Student Discount

Hello,I already have a premium account on Spotify for a long time. However, today I've seen an advertisement about the student discount. For I am a college student, I want to enjoy that discount. What should I do for this?

  • Newbie
  • Hello, I already have a premium account on Spotify for a long time. However, today I've seen an advertisement about the student discount. For I am a college student, I want to enjoy that discount. W...
  • Maxim
  • Spotify Star
  • 391 Views
  • 1 replies
  • 0 likes
  • 391 Views
  • 1 replies
  • 0 likes

Solved!! Student discount and paypal

I'm actually Premium and I pay via PayPal. I would like to start this student discount but I didn't manage to select PayPal. Only credit card seems to be allowed, please help me !

  • Newbie
  • I'm actually Premium and I pay via PayPal. I would like to start this student discount but I didn't manage to select PayPal. Only credit card seems to be allowed, please help me !
  • Tom
  • Community Legend
  • 503 Views
  • 1 replies
  • 0 likes
  • 503 Views
  • 1 replies
  • 0 likes

Studentenkorting

Ik ben al Premiumlid, en wil graag de studentenkorting inschakelen. Momenteel betaal ik via Ideal, en als ik via www.spotify.com/student de korting wil inschakelen, moet ik mijn creditkaartgegevens invullen. De mogelijkheid om met Ideal te betalen st...

  • Newbie
  • Ik ben al Premiumlid, en wil graag de studentenkorting inschakelen. Momenteel betaal ik via Ideal, en als ik via www.spotify.com/student de korting wil inschakelen, moet ik mijn creditkaart...
  • Hubo
  • Community Legend
  • 549 Views
  • 1 replies
  • 0 likes
  • 549 Views
  • 1 replies
  • 0 likes