Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Student Discount.
PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...
Tengo un problema con la suscripcion a spotify premium, solicite el descuento a estudiantes y demostre estudiar en mi universidad a traves del archivo solicitado, he realizado el pago con el descuento y este ha sido confirmado por el banco, pero no s...
Antier vi el anuncio de Spotify universitarios en Mexico y me inscribí, mande un comprobante de horario, decía solo se cobraba cuando se comprobaban los datos, ese día mi banco me aviso del cobro y hoy viernes otra vez me informó de otro cobro (supon...
Apliqué para el premium para estudiantes. Ya me llegó el correo de confirmación de que soy estudiante válida, pero aún asi mi cuenta sigue siendo free. ¿Qué sucede?
Me inscribí para Premium para estudiantes y en efecto fui verificada como estudiante válida. Recibí correo de confirmación, pero mi cueta sigue siendo free. ¿Qué sucede?
I am a student at New Zealand School of Tourism. And I can't get the student discount. Is there a possibility of making this happen because we are students just like others and it would be nice to have the same as everyone else..Thanks
Hi all, Are there any news on the discount for students in Switzerland. It's a bit unfair to us in Switzerland. I want to join spotify, but only if I have the ability to get the discount for students. Thanks for help
Hey I'm a collegestudent from Denmark. I saw there was one discount for collegestudents and universitistudents. So I checked it out. But my college is not on there, only universities are on there. Can anyone help me?
I am on the process of subscribing on student discount. Upon entering my payment details, I was charged right off the bat even though spotify said that i still need to submit 3 documents. I cancelled it and tried again and was charged for the second ...
I tried to sign up for the student discount and got an error message twice. I looked at my bank account and I was charged $4.99 twice for premium that i don't even have. How would I go about getting my $10 back?
I can't find my school on the list to verify it, has anyone been able to get the subscription even if you type in your school manually?
I make a call if possible to the owners of Spotify so I CAN RETURN MY MONEY; At least the 10 euros I have been charged extra without my consent, and have my premium subscription with the 5 paid. Besides that I did not work the verification of the stu...
Hello! I have verified my student account on SheerID site got e-mail with link to completeing my purcharse. but when i enter my card number and go trough verification it says that i already used that discount but i don't have premium here.
I just applied for the student discount but i used my faculty email, should i have used my personal mail which is the one associated with the spotify account or it doesnt matter?
I'm already a premium and i tried to change my signature to student premium, but my credit card was charged on R$20 (2x R$10) just on the registration, and i'd like to receive this money back. Thanks.
Eu fui fazer o cadastro do Spotify premium pra estudante, porém, fizeram a cobrança, antes mesmo de eu mandar os dados, quando fui mandar os dados, não deu certo, porém a cobrança continuou, agora eu queria saber como proceder, pois quero utilizar o ...
Yesterday I apply for student discount.I entered my credit card informations.But on the page, Spotify wrote that he would not withdraw money.Then SheerID page Spotify app closed.Then I checked my credit card, The money was withdrawn by you.But still ...
Ich komme aus Deutschland, studiere aber in Österreich, gibt es irgendeine Möglichkeit sich einen Premium Account zuzulegen, ohne eine österreichische Kreditkarte?
Hi! I'm already using Spotify premium, but I just found out about student discount (duh, silly me..). So my question is how can I convert from regular premium payment to student discount? Sorry if it's something simple. (I'm from Hungary, if that mea...
Hi all, I was granted student discount using an e-mail I didn't have an account with. I created a new account using that e-mail address but I still have Spotify Free. Should I wait a bit longer for the Premium activation or is this an usual problem?
How do I change my subscription from the normal premium to the student one?