Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Student Discount.
PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...
Help! I am student and currently have an eligible student account, I verified my student account at the start of this year but for some reason the whole of this year just gone my Spotify was charging me for a normal premium (£9.99 instead of £4.99) a...
CountryRussiaOperating SystemWindows 10 I've got approved to student subscription. But when I click on get premium I am receiving following error:
La página para verificar y renovar el plan de estudiantes me da errorPlanEstudiantesCountryEspañaDeviceiPhone XROperating System(iOS 10 My Question or Issue
PlanPremiumCountryU.S.ADeviceLG Stylo 6Operating SystemAndroid 10 My Question or IssueHi! So I am unable to update my billing my information. I recently got a new debit card and want to use that to continue to pay for my plan. Unfortunately, the only...
PlanFree/PremiumCountryItalyDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueGood evening! I am currently a university student planning to activate the Spotify plan f...
PlanPremiumCountryU.S.DevicePCOperating SystemWindows 10 My Question or IssueWhen I attempt to switch my account from premium to student, the link comes up as "Page not found" All I am doing is clicking one button and it goes directly to "Page not fo...
Plan - Premium StudentFree/Premium - PremiumCountry - CanadaDevice - iPhone 11 and MacBook Pro My Question or Issue:I already have a Spotify premium student account. However, I would like to create another premium student account. Thus, can I get two...
PlanFreeCountryRussiaDeviceMacbook Pro 2017Operating SystemMac OS 10.15.6 My Question or IssueI confirmed the student status using SheerID, but when I click "get discount" and then click "get premium" I get an error. I've tried all browsers and devic...
The documents were checked. But it gives an error and does not allow you to activate premium premium.PlanFree/PremiumCountryMoscowDeviceSamsung S8+Operating SystemAndroid My Question or Issue
Boa noite, hoje recebi uma mensagem sobre o pagamento do meu plano porém não veio com o desconto de estudante, entao fui ver no site e surgiu essa mensagem quando coloco meus dadosAo que da para entender é que tem outro usuario usando, mas quem?Prec...
PlanFree (trying to apply for premium student) CountryUK My Question or IssueI am trying to sign up for the premium student plan but I cannot complete the verification. The error message "unable to perform requested action" keeps coming up. I have tr...
PlanPremium --> Premium for studentsCountryGermanyDevicelaptopOperating SystemWindows 10 My question or Issue I´m trying to change my premium account into a student premium account.First, SheerID couldn´t find my university and it seemed there should...
I was on the student version. I received an e-mail that I needed to renew. I renewed, but the normal premium membership fee is charged. When I apply for the student version again, it says ''You have already redeemed this offer''.
I have finally decided to make the switch from Apple Music to Spotify. I’m looking to switch to a student account which I head I can also get headspace membership alongside for free. I have also found out that Spotify also gives out Google nest mini....
PlanFree My Question or IssueSo im in secondary school and am working part time, i noticed there is a discount for college students, but none for secondary school students, most students have a student card or some form of identification to show that...
DeviceiPhone11, Macbook Air My Question or IssueI am currently studying abroad in the US(at a university), and I want to register for Premium for Student, however, I am not verified as a student.I entered the university's name in the US, and it didn'...
I CANNOT SUBSCRIBE TO STUDENTS DISCOUNT BECAUSE DROP DOWN LIST OF SHEER ID'S SCHOOL LIST IS NOT WORKING!!! NEED HELP ASAP!!!!
Hi 2th Spotify removed my downloads Why??
PlanFree/Premium (current) trying to get spotify studentCountry- USA Devicemacbook air 2019Operating SystemiOS 10 i am trying to register for spotify student, and when i go to select my college in the advanced search, its saying that my college isnt ...
PlanFree/PremiumCountryUnited KingdomDevice(iPhone 7, PC)Operating System(iOS 13.6.1,, Windows 10) My Question or IssueI've tried to add my college the the SheerID list so i can get spotify student premium like i have in the past and it says my colle...