Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Student

Get help verifying your Student Discount.

Start a topic

Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • rdeluva7
  • Visitor
  • 23833 Views
  • 17 replies
  • 0 likes
  • Premium for Students
  • 23833 Views
  • 17 replies
  • 0 likes

Superuser Contribution Academies and other Universities not in the student discount programme

PlanFree/PremiumCountryGreece My Question or IssueHello people , This is an issue many students are having in my country when it comes to Spotify student". You see i am currently studying in Merchant Marine Academy for Marine Captains close to Athens...

  • Visitor
  • Plan Free/Premium Country Greece       My Question or Issue Hello people ,    This is an issue many students are having in my country when it comes to Spotify s...
  • Katerina
  • Spotify Legend
  • 712 Views
  • 1 replies
  • 1 likes
  • Premium for Students
  • 712 Views
  • 1 replies
  • 1 likes

Superuser Contribution Got 3 months free promotion and already charged

Hello, I found out today that there was a 3 month free in Spotify. I’ve never been premium but I decided to get it today. I also saw that I could the student’s plan which is way cheaper. I got verified in 5 min and I got my subscription. However, I g...

  • Visitor
  • Hello,  I found out today that there was a 3 month free in Spotify.  I’ve never been premium but I decided to get it today. I also saw that I could the student’s plan which is way cheaper...
  • Xenia
  • Moderator
  • 699 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 699 Views
  • 2 replies
  • 0 likes

Superuser Contribution Payments with telkomsel

PlanPremiumCountryindonesia DeviceiPhone 6Operating SystemiOS 12.4.5 My Question or IssueI have made premium student payments via Telkomsel but my spotify every day requests for payment of my premium account can you help me to fix it?

  • Visitor
  • Plan Premium Country indonesia  Device iPhone 6 Operating System iOS 12.4.5   My Question or Issue I have made premium student payments via Telkomsel but my spotify every day requ...
  • Xenia
  • Moderator
  • 693 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 693 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hulu no longer connected

PlanStudent PremiumCountryUSADeviceDell Laptop/RokuOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSo sophomore year I connected hulu to my student premium I am still currently using. Since then I have switched colleges bu...

  • Newbie
  •   Plan Student Premium Country USA Device Dell Laptop/Roku Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue So sophomore year I connected hulu...
  • Katerina
  • Spotify Legend
  • 634 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 634 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Student Subscription Issue

PlanPremiumCountryIndiaDeviceSamsung Galaxy A70My Question or IssueI've verified my college ID for student discount subscription. Everything is okay. But, when redirected to payment page(HDFC Debit Card) it's showing only 2 rupees as payable. In actu...

  • Music Fan
  •   Plan Premium Country India Device Samsung Galaxy A70 My Question or Issue I've verified my college ID for student discount subscription. Everything is okay. But, when redirected to pay...
  • Katerina
  • Spotify Legend
  • 1133 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 1133 Views
  • 3 replies
  • 0 likes

Superuser Contribution Student discount removed even though I have documented my enrollment?

Plan Student Premium / (now Duo) Country Denmark Device (iPhone 6) Operating System (iOS 10) My Question or Issue Dear Spotify, I am a very satisfied customer who have been using your product for a long time. I have previously verified myself as a un...

  • Visitor
  • Plan Student Premium / (now Duo) Country Denmark Device (iPhone 6) Operating System (iOS 10)   My Question or Issue   Dear Spotify,   I am a very satisfied cu...
  • Petya
  • Community Legend
  • 911 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 911 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium dla studenda

Właśnie wykupiłam Premium dla studenta i pobrali mi z konta 9.99 zł a Premium dalej nie ma. Spróbowałam zalogować się ponownie i nic, a kasa pobrana. Co teraz?

  • Newbie
  • Właśnie wykupiłam Premium dla studenta i pobrali mi z konta 9.99 zł a Premium dalej nie ma. Spróbowałam zalogować się ponownie i nic, a kasa pobrana. Co teraz?
  • Ivan
  • Spotify Legend
  • 969 Views
  • 3 replies
  • 0 likes
  • 969 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium Student

Germany. I had to pay twice 9.99 now, eventhough I am a student and verified myself two month ago on the 13.11.2019.Why is my dicsount gone, and I can't get another one? You have 4 years, I used 2 (this is my 3rd).

  • Regular
  • Germany.   I had to pay twice 9.99 now, eventhough I am a student and verified myself two month ago on the 13.11.2019. Why is my dicsount gone, and I can't get another one? You have 4 years, ...
  • Ivan
  • Spotify Legend
  • 3735 Views
  • 8 replies
  • 0 likes
  • Premium for Students
  • 3735 Views
  • 8 replies
  • 0 likes

Superuser Contribution Student discount doesnt work

PlanPremiumCountryLithuania DeviceXiomi Redmi note 8 proOperating SystemAndroid My Question or IssueHad a student premium for two years, but since 2020 for two months now im getting standart plan for 6,99. Now, when I try to change it to the student ...

  • Visitor
  •   Plan Premium Country Lithuania   Device Xiomi Redmi note 8 pro Operating System Android   My Question or Issue Had a student premium for two years, but since 2020 for two...
  • Petya
  • Community Legend
  • 874 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 874 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Just trying to say I'm a student, lol

Hi, I've been trying to get Spotify Premium for Students for some time, but I've never succeeded in it. I'm an High School student in Italy, I own a scholastic email address with ".edu.it" as domain and lots of documents to attest my studies. I can't...

  • Casual Listener
  • Hi, I've been trying to get Spotify Premium for Students for some time, but I've never succeeded in it. I'm an High School student in Italy, I own a scholastic email address with ".edu.it" as d...
  • Mario
  • Spotify Legend
  • 1065 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 1065 Views
  • 3 replies
  • 0 likes

Superuser Contribution Subscription canceled without my permission/possible hacking

PlanPremiumCountryUSDevicesiphone 11Operating SystemiOS My Question or IssueAt 1:49pm today I got an email that my Hulu subscription I have with the student premium account has been canceled yet I never did that. I still have access to my premium acc...

  • Visitor
  • Plan Premium Country US Devices iphone 11 Operating System iOS   My Question or Issue At 1:49pm today I got an email that my Hulu subscription I have with the student premium account h...
  • Katerina
  • Spotify Legend
  • 1414 Views
  • 2 replies
  • 1 likes
  • Premium for Students
  • 1414 Views
  • 2 replies
  • 1 likes

Superuser Contribution Highly Disappointed

Hey So I have to say I am highly disappointed with Spotify when I started using Spotify with the Student Discount there was no information stating I can only use it for 4 years, and frankly, I feel like I am being cheated. I am still very much in col...

  • Casual Listener
  • Hey   So I have to say I am highly disappointed with Spotify when I started using Spotify with the Student Discount there was no information stating I can only use it for 4 years, and frankly,...
  • Petya
  • Community Legend
  • 1079 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 1079 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cant find where to pay with my student discount

I already got the email saying that my verification for the student discount was approved but every time I click on the Student Plan to pay, it takes me to the SheerID page. I fill the spaces with my information and when I try to move to the next ste...

  • Visitor
  • I already got the email saying that my verification for the student discount was approved but every time I click on the Student Plan to pay, it takes me to the SheerID page. I fill the spaces with my...
  • Ivan
  • Spotify Legend
  • 633 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 633 Views
  • 1 replies
  • 0 likes

Superuser Contribution Purchase processing problem, because of previously trial subscription

Notification from Spotify with a link:It seems you've already taken advantage of a trial offer. You can't take advantage of it again. Subscribe to Premium with student discount. you can still get it anyway. I had already a trial subscription with ano...

  • Visitor
  • ...election of premium offers, I got the notification: ,,It looks like you’re not eligible for that offer, but we found more for you.'' and when I choose the one for students the free trial is allready s...
  • Ivan
  • Spotify Legend
  • 498 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 498 Views
  • 1 replies
  • 0 likes

Solved!! School problem

For spotify studentCountry : France hello, I want to be able to take a subscription to Spotify student, but the problem is that I have not addressed student email, I only have a card and that I am in a high school in BTS (higher study) and not in a u...

  • Visitor
  • For spotify student Country : France   hello, I want to be able to take a subscription to Spotify student, but the problem is that I have not addressed student email, I only have a card and t...
  • Maxim
  • Spotify Star
  • 595 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 595 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't renew my discount after 12 months

PlanFree (trying to renew the premium for studentsCountryBrazilDeviceMoto GOperating SystemAndroidMy Question or Issue I can't renew my discount with SheerID. When I complete the form, I get the message "Você já aproveitou essa offerta" - which trans...

  • Visitor
  • Plan Free (trying to renew the premium for students Country Brazil Device Moto G Operating System Android My Question or Issue   I can't renew my discount with SheerID. When I c...
  • Mario
  • Spotify Legend
  • 542 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 542 Views
  • 1 replies
  • 0 likes

Superuser Contribution College Discount

So I still go to high school. But I take an AP (advanced placement) class. It’s a college class but just taken at the high school. Am I eligible for the student discount?

  • Visitor
  • So I still go to high school. But I take an AP (advanced placement) class. It’s a college class but just taken at the high school. Am I eligible for the student discount?
  • Katerina
  • Spotify Legend
  • 873 Views
  • 1 replies
  • 1 likes
  • 873 Views
  • 1 replies
  • 1 likes

Superuser Contribution 3 months premium eligibility issue

None of the below information is required. PlaneFreeCountryItaliaDeviceXiaomi mi 9TOperating System Android My Question or IssueWhy he tell me that i used the three free months but I don t used them. I tryed manu times but the answer il Always the sa...

  • Casual Listener
  • None of the below information is required.  Plane Free Country Italia Device Xiaomi mi 9T Operating System  Android   My Question or Issue Why he tell me that i used the thr...
  • Peter
  • Spotify Legend
  • 816 Views
  • 5 replies
  • 0 likes
  • Premium for Students
  • 816 Views
  • 5 replies
  • 0 likes

Superuser Contribution Student premium

 I am trying to register for the student premium and Hulu bundle, and it says that my credentials are being used. They aren’t! No one should be on my account. What do I do?

93705361-1613-45CB-88AC-01DF0C7FC62C.jpeg
  • Visitor
  •   I am trying to register for the student premium and Hulu bundle, and it says that my credentials are being used. They aren’t! No one should be on my account. What do I do? 
  • Xenia
  • Moderator
  • 718 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 718 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Öğrenci kimlik doğrulama sorunu

İki yıldır öğrenci için premium planını kullanıyordum. 2019 ekim itibariyle tekrar öğrenciliğimi onaylamam için mail geldi. Öğrenci belgemi e-devletten pdf olarak indirip ilettim. Onaylanmamış ve onaylanmadığına dair bana herhangi bir açıklama yapılm...

  • Newbie
  • İki yıldır öğrenci için premium planını kullanıyordum. 2019 ekim itibariyle tekrar öğrenciliğimi onaylamam için mail geldi. Öğrenci belgemi e-devletten pdf olarak indirip ilettim. Onaylanmamış ve ona...
  • Xenia
  • Moderator
  • 4168 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 4168 Views
  • 1 replies
  • 0 likes