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Premium Student

Get help verifying your Student Discount.

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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • Oussama3
  • Visitor
  • 25094 Views
  • 19 replies
  • 0 likes
  • Premium for Students
  • 25094 Views
  • 19 replies
  • 0 likes

wrong payment charge

I am currently on the spotify 3 months for $10 plan. I upgraded to the hulu student plan a couple of days ago and instead of the 4.99 plus tax I got charged $9.99 on my card for no reason. Please help me resolve this issue.

  • Newbie
  • I am currently on the spotify 3 months for $10 plan. I upgraded to the hulu student plan a couple of days ago and instead of the 4.99 plus tax I got charged $9.99 on my card for no reason. Pleas...
  • OneByBoo
  • Roadie
  • 716 Views
  • 1 replies
  • 0 likes
  • Premium
    Student
  • 716 Views
  • 1 replies
  • 0 likes

Verification mail

hi everyone. i applied for student premium three days ago. when i applied i saw my school on list and select it then i uploaded my student certificate but i didnt get any e-mail about verification

  • Newbie
  • hi everyone. i applied for student premium three days ago. when i applied i saw my school on list and select it then i uploaded my student certificate but i didnt get any e-mail about verification &...
  • Maxim
  • Spotify Star
  • 533 Views
  • 1 replies
  • 1 likes
  • Premium for Students
  • 533 Views
  • 1 replies
  • 1 likes

Please help me student payments

Good day I bought a spotify premium membership today. I accidentally bought it twice. I am withdrawn from my account and can not access premium

  • Newbie
  • Good day I bought a spotify premium membership today. I accidentally bought it twice. I am withdrawn from my account and can not access premium
  • OneByBoo
  • Roadie
  • 365 Views
  • 1 replies
  • 0 likes
  • 365 Views
  • 1 replies
  • 0 likes

Superuser Contribution studentenrabatt

Hallo,ich moechte mich gern bei Spotify Premium anmelden und den Studentenrabatt nutzen. Da meine Schule nicht angezeigt wird wollte ich diese verifizieren. Beim Absenden der Anfrage kommt immer wieder die Meldung ungueltige Domain.Nun wollte ich fra...

  • Visitor
  • Hallo, ich moechte mich gern bei Spotify Premium anmelden und den Studentenrabatt nutzen.  Da meine Schule nicht angezeigt wird wollte ich diese verifizieren.  Beim Absenden der Anfrage ...
  • Daisy
  • Spotify Legend
  • 468 Views
  • 1 replies
  • 0 likes
  • 468 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify student only used once but getting error message "You have already redeemed this offer."

PlanFree/PremiumCountry U.KDeviceOnePlus 6Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I've only used my spotify student premium once from dec 17 to dec 18, now when iItry to redeem the offer it then says "You have alr...

  • Casual Listener
  • Plan Free/Premium Country  U.K Device OnePlus 6 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I've only used my spotify student premiu...
  • Guido
  • Spotify Legend
  • 1146 Views
  • 3 replies
  • 1 likes
  • Premium for Students
  • 1146 Views
  • 3 replies
  • 1 likes

Already redeemed student offer

PlanPremiumCountry: Canada I have been using the spotify student premium plan for some time now but I recently lost my credit card and didn't pay on time. I tried updating my payment information afterwards but it says my subscription is the normal ra...

  • Casual Listener
  • Plan Premium Country: Canada   I have been using the spotify student premium plan for some time now but I recently lost my credit card and didn't pay on time. I tried updating my payment inf...
  • Billy-J
  • Spotify Star
  • 8136 Views
  • 6 replies
  • 0 likes
  • Student
  • 8136 Views
  • 6 replies
  • 0 likes

Payment problem

Hello! I tried to buy premium with the student discount and the money was reserved but the payment wasn't finished and now I tried again but it showed that the payment failed. I tried logging out and in again, what shoul I do in this situation?

  • Newbie
  • Hello! I tried to buy premium with the student discount and the money was reserved but the payment wasn't finished and now I tried again but it showed that the payment failed. I tried logging out and...
  • OneByBoo
  • Roadie
  • 517 Views
  • 1 replies
  • 0 likes
  • 517 Views
  • 1 replies
  • 0 likes

I need help about school discount payment

Yesterday i applied for school discount and sended my documents for proof. Today i got a mail says my student discount confirmed and got a link, when i click that button and try to enter my card numbers it says "Payment failed. Try again, or use a di...

  • Newbie
  • Yesterday i applied for school discount and sended my documents for proof. Today i got a mail says my student discount confirmed and got a link, when i click that button and try to enter my card numb...
  • OneByBoo
  • Roadie
  • 680 Views
  • 1 replies
  • 0 likes
  • Payment
    problem
    Student
  • 680 Views
  • 1 replies
  • 0 likes

Student Discount in Australia

On the 25th Feb I tried signing up for the student discount as I am a student.... I put my bank details in as they asked and the information showing I’m a student they said they would get back to me within 3 days via email if I was accepted for premi...

  • Newbie
  • On the 25th Feb I tried signing up for the student discount as I am a student.... I put my bank details in as they asked and the information showing I’m a student they said they would get back to me ...
  • OneByBoo
  • Roadie
  • 491 Views
  • 1 replies
  • 0 likes
  • 491 Views
  • 1 replies
  • 0 likes

Superuser Contribution Descuento para Estudiantes

Hola, estoy cursando un grado superior pero no en una universidad. Soy estudiante, no puedo disfrutar de ese descuento?

  • Newbie
  • Hola, estoy cursando un grado superior pero no en una universidad. Soy estudiante, no puedo disfrutar de ese descuento?
  • Guido
  • Spotify Legend
  • 611 Views
  • 1 replies
  • 0 likes
  • 611 Views
  • 1 replies
  • 0 likes

Superuser Contribution Descuento a estudiantes

Hola, me gustaria saber cuanto tardan en verificar los datos, y cuando y como me informan de que ha sido activado el premium de la oferta estudiantes. Hay alguna forma de saber si escribi el correo correctamente a la hora de enviar mis datos de estud...

  • Newbie
  • Hola, me gustaria saber cuanto tardan en verificar los datos, y cuando y como me informan de que ha sido activado el premium de la oferta estudiantes.   Hay alguna forma de saber si escribi el...
  • Guido
  • Spotify Legend
  • 388 Views
  • 1 replies
  • 0 likes
  • 388 Views
  • 1 replies
  • 0 likes

Student price didn't renew after credit card expired

Hi all, I cancelled the credit card that I was using for Spotify and forgot to update with the new details. I was notified when the charge didn't go through on the old card, so I updated my details on my phone and was charged $4.99. It kept saying th...

  • Newbie
  • Hi all,   I cancelled the credit card that I was using for Spotify and forgot to update with the new details. I was notified when the charge didn't go through on the old card, so I updated my ...
  • OneByBoo
  • Roadie
  • 343 Views
  • 1 replies
  • 0 likes
  • 343 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium (TR)

Merhaba ben 7 TL lik ogrenci paketi aldim sadece universiteli kisiler alabiliyormus ben Ortaokul ogrencisiyim parayi benden aldi ama Premium uyelik vermedi.

  • Newbie
  • Merhaba ben 7 TL lik ogrenci paketi aldim sadece universiteli kisiler alabiliyormus ben Ortaokul ogrencisiyim parayi benden aldi ama Premium uyelik vermedi.
  • Guido
  • Spotify Legend
  • 496 Views
  • 1 replies
  • 0 likes
  • 496 Views
  • 1 replies
  • 0 likes

Student discount in turkey

I am still waiting for SheerID to recognise me as a student. A day passed but still no email from them. It says it takes a day to get a reply from them. I already paid my subscription money.

  • Regular
  • I am still waiting for SheerID to recognise me as a student. A day passed but still no email from them. It says it takes a day to get a reply from them. I already paid my subscription money. 
  • OneByBoo
  • Roadie
  • 614 Views
  • 1 replies
  • 0 likes
  • Student
  • 614 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cobro de plan universitario sin aun estar totalmente verificada

Buenas tardes, quice registrarme en el plan Premium para universitarios pero no consegui cargar los documentos porque no me permitio y me sale error en la pagina, lo insolito es que ya me descontaron el pago en la tarjeta.. solucion ?

  • Newbie
  • Buenas tardes, quice registrarme en el plan Premium para universitarios pero no consegui cargar los documentos porque no me permitio y me sale error en la pagina, lo insolito es que ya me descontaron...
  • Guido
  • Spotify Legend
  • 513 Views
  • 1 replies
  • 0 likes
  • 513 Views
  • 1 replies
  • 0 likes

Superuser Contribution PROBLEMA SPOTIFY SCONTO STUDENTI

Mi sono iscritto a spotify, ho scelto di usufruire dello sconto e mi sono stati subito detratti i soldi; vorrei solamente capire come devo fare per verificare che sono iscritto all'universita'. Io non riesco ad usare SheerIDGrazie

  • Newbie
  • Mi sono iscritto a spotify, ho scelto di usufruire dello sconto e mi sono stati subito detratti i soldi; vorrei solamente capire come devo fare per verificare che sono iscritto all'universita'. Io no...
  • Guido
  • Spotify Legend
  • 882 Views
  • 1 replies
  • 0 likes
  • 882 Views
  • 1 replies
  • 0 likes

Student subscription

I have been using student discount for 2 years through UNiDAYS and have been told that my institution doesn’t fit the criteria now that verification has changed to SheerID. I think this is unfair and they are discriminating against students. Is there...

  • Newbie
  • ...nd they are discriminating against students. Is there any way I can challenge this before cancelling my account? 
  • Maxim
  • Spotify Star
  • 351 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 351 Views
  • 1 replies
  • 0 likes

Verificação para plano universitário

PlanFree/PremiumCountry BrazilDevice(Xiaomi Mi8)Operating System( Android Pie) My Question or Issue Eu Fiz o upload do documento da faculdade há mais de uma semana, e até agora não recebi um retorno no email cadastrado... gostaria muito de fazer a ad...

  • Newbie
  • Plan Free/Premium Country  Brazil Device (Xiaomi Mi8) Operating System ( Android Pie)   My Question or Issue  Eu Fiz o upload do documento da faculdade há mais de uma semana,...
  • Bittencourt
  • Spotify Star
  • 5053 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 5053 Views
  • 1 replies
  • 0 likes

Can't link Hulu to spotify, says I already have account but I never recieve password reset emails

I am having issues with the premius for students. I cannot link my Spotify account to Hulu. Whenver I go to activate my account I have issues. If select "I'm new to Hulu" I am told I already have an account and need to log in. When I try to log in I ...

  • Newbie
  •   I am having issues  with the premius for students. I cannot link my Spotify account to Hulu. Whenver I go to activate my account I have issues. If select "I'm new to Hulu" I am t...
  • OneByBoo
  • Roadie
  • 1210 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 1210 Views
  • 2 replies
  • 0 likes