Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Student Discount.
PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...
Merhaba ben 7 TL lik ogrenci paketi aldim sadece universiteli kisiler alabiliyormus ben Ortaokul ogrencisiyim parayi benden aldi ama Premium uyelik vermedi.
I am still waiting for SheerID to recognise me as a student. A day passed but still no email from them. It says it takes a day to get a reply from them. I already paid my subscription money.
Buenas tardes, quice registrarme en el plan Premium para universitarios pero no consegui cargar los documentos porque no me permitio y me sale error en la pagina, lo insolito es que ya me descontaron el pago en la tarjeta.. solucion ?
Necesito ayuda no puedo ingresar y ya me debitaron el valor .
Mi sono iscritto a spotify, ho scelto di usufruire dello sconto e mi sono stati subito detratti i soldi; vorrei solamente capire come devo fare per verificare che sono iscritto all'universita'. Io non riesco ad usare SheerIDGrazie
I have been using student discount for 2 years through UNiDAYS and have been told that my institution doesn’t fit the criteria now that verification has changed to SheerID. I think this is unfair and they are discriminating against students. Is there...
PlanFree/PremiumCountry BrazilDevice(Xiaomi Mi8)Operating System( Android Pie) My Question or Issue Eu Fiz o upload do documento da faculdade há mais de uma semana, e até agora não recebi um retorno no email cadastrado... gostaria muito de fazer a ad...
I am having issues with the premius for students. I cannot link my Spotify account to Hulu. Whenver I go to activate my account I have issues. If select "I'm new to Hulu" I am told I already have an account and need to log in. When I try to log in I ...
PlanPremium StudentCountryUnited StatesDeviceMacbook Air 2015Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I recently reactivated my spotify premium account and easily activated my spotify and showtime, but I have been ...
I applied to get a student discount on my premium account. I sent my documents and didn't think much of it, as two months have past and I was using my premium account just fine. Recently, I realized that my account became a free account by itself. I ...
I am unsure in my Student Spotify account was confirmed and if it is connected to the Hulu account. I deleted my previous Hulu account to sign up for the free one through the Student Spotify account. I am unsure if it will now be charged through Spot...
Tenho a assinatura do spotify premium para estudantes, verifiquei a minha conta em dezembro, contudo desde que foi verificado o spotify está cobrando o valor integral de R$16,90.Já confirmei os meus recibos na conta do spotify e todos mostram que eu ...
Hi,I paid spotify for students on 5 February but if I enter in my personal page it said me that I haven't premium but Spotify gratis. What's the problem?
Hey all! I just checked my Paypal account and realized that I'm paying for a premium account and a student account since October last year. I'm still studying and haven't changed anything in my Spotify account. So i'm wondering why i am paying 15 Eur...
PlanFree/PremiumCountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have registered for student premium and just got a regular fee drawn from my bank. I tried verifying my self again via your service but it s...
Due to a transfer, I will be in university for five years instead of four, and the student discount only lasts for four years. Is there a way to get that discount for a longer period of time? I have a new school email from for the transfer school. Wo...
PlanFree/PremiumCountryAustralia DeviceIpad air and Samsung Galaxy J7 ProOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Am I able to get the student Premium if I am in high school, year 11? Or is it just for UNI students...
Hello, I'm originally from France, but studying in the US for a couple years and I'm trying to suscribe to the student premium plan (I currently use Spotify free) but I am unable to do so because my credit cards are french and my spotify account is l...
PlanPremiumCountryUnited StatesDeviceGalaxy S7 & Win10 PCOperating SystemAndroid & Win10 My Question or Issue My earliest subscription reciept says 4/2/16. When trying to re-susbscribe to my student premium (I am still in college and re-verified this...
PlanStudent/PremiumCountry ItalyDeviceIphone 5s, laptop My Question or Issue I've been charged for 2 months for the premium account. Now I've just verified again that my status as a student and for 12 months I will normally benefit of my discount, is...