documents

[bmarinho062]

Hi good evening I have to send the file proof that I am a student, but I accidentally closed my aappp at the time of sending the document.  It happens that the amount has already been deducted from my credit card, how should I proceed?

[Maxim]

Hey @bmarinho062,

If Spotify is unable to verify your student I.D, you won’t be eligible to claim the student discount. In this instance, any charges will show on your statement as ‘pending’. This means your bank has put a temporary authorization on the funds, but no money has actually been taken.

Once the bank confirms your student I.D failed to verify successfully, the money will reappear on your statement. This can take up to 48 hours, depending on your bank. You can reach out to them for more information about any pending payments.

If you still would like to get the Student Discount, feel free to sign up now at https://spotify.com/student 🙂 The other pending charges should disappear soon.