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payment error message

payment error message

i can’t pay for student account, even m verified that m student, when i wanna pay they keep chowing me an error message 

is there any solution!?

 

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2 Replies

Hey there @xSaaD,

 

Thanks for posting in the Community and welcome. 

 

In this case, we suggest you make sure your payment method has sufficient funds, and is:

  • Registered in the same country to your Spotify account.
  • Not expired or canceled.
  • Enabled for foreign, secure online, and recurring purchases.
  • Opted into e-commerce and cross border payments.

If your payment method meet these requirements, but the issue persists, try this:

  • Try entering your payment details again using a private/incognito window.
  • Try with a different payment method.
  • Get in touch with your payment provider, so they can check if everything is in order.

It might just be a temporary connection issue, so we advise you to wait some hours since your last attempt to try again as well. 

 

We hope you found this helpful. Let us know if you need anything else. 

AlejaRModerator
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I have the same issu 

I tired all the suggested solution and still nothing 

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