Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Student Discount.
PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...
I have been going insane for hours it seems, trying to figure out how to deactivate Hulu on my Premium Spotify Student account so that I am able to reactivate Hulu and not be charged for it. Both Spotify and Hulu support basically point at each other...
Currently on Student plan, and it's asking me to reverify my student status. I'll still be a student, so I clicked on the reverify button in the email I received. But there's no way for me to actually click on the student plan and go through the reve...
I got an email today telling me that my Premium for Students discount expires in a month and that I should reverify if I'm still a student. The problem is, when I try to go to the renewal page, it doesn't give me the option to verify. It just says I'...
Plan Free/Premium Country India Device Vivo t1 5g Operating System Android 13 My Question or Issue hi all, i've been using the student plan for a while now, and while in the past my payment did fail because of a legit reason (not enough money in the ...
I’ve approx 17 hours into a 28 hour audiobook. I used my allotted 15 hours per month and purchased a top up. However, my monthly hours were supposed to reset yesterday and today I found the audiobook locked. Spotify is asking that I buy the books ($3...
PlanPremium StudentCountryMalaysiaFirst of all, I randomly got charged the full amount of regular Premium price instead of Student price without prior notice. Secondly, when I try to renew my Student subscription I did not have the option to use debi...
PlanPremiumCountryCanadaDevice(iPhone 8Plus)Operating SystemIOS 12.4My Question or IssueHey, my email is *snip*. I receieved an email on August 27th saying that my student premium account is expiring soon. I’m still a student so I looked to extend my...
I logged in to my very old account and verified my student status to that one instead of my current account which I normally use. I want to transfer that status to my everyday use account
Basically I use my brothers spotify account but he wants to delete it. I want to continue using it but I'm still in school so I want to know if I can change his account from premium to student?
PlanPremiumCountrySouth KoreaDevice(iPhone XR, Macbook Air 2020) My Question or IssueIve been in uni for about an year and i recently found out the premium for students. Is this plan not available for users/students in South Korea? Every time I try t...
PlanStudent/PremiumCountry USADevice(iPhone 8, iPhone XR)(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I paid for the student discount on Jan 18 and have confirmed with the bank the payment went through. When looking at the account sub...
PlanFree/PremiumCountryCosta Rica DeviceRedmi Note 11S My Question or IssueNo puedo inscribirme al plan premium de estudiantes, dice que se eliminó y no me aparece la opción.
I have the email verifying my student ID, but when I change my plan it gives me an error saying "Sorry, you are not eligible for that plan. Here are some other ways to get Premium." Then it wants me to choose a different plan. Why?
Plan: FreeCountry: Germany/SaxonyMy Question or IssueHi, I have just verified my enrollment at a university (I have not received a verification email, which has been mentioned in various other topics, but I have verified myself with SheerID once befo...
My Question or Issue Hallo,ich bin verifiziert als Student und diese Verifizierung ist auch bestätigt. Wenn ich aber mein Abo umstellen möchte, wird mir gesagt, dass ich für dieses Abo nicht berechtigt bin. Wo liegt der Fehler und was kann man tun?Pl...
PlanStudent PremiumCountryUSADeviceDesktop PCOperating SystemWindows 11 My Question or IssueHulu recently seems to have merged with Disney and required account updates. After going through the process of updating those however, I've lost all access d...
Sorry, you are not eligible for that plan. Here are some other ways to get Premium."
It will not allow me to login to Hulu and start my Hulu with ads subscription help
Hoy realice la solicitud para la inscripción de spotify para universitarios, al ingresar los datos no me dieron la opción de adjuntar documentos para la verificación y fue cargado 2 veces a la tarjeta de crédito.Cuando devuelven ese dinero que fue co...
so i moved countries from kenya to south africa for university and i had a premium family account in kenya but it expired when i came here and i didn’t renew it. but now, i want to get the student premium account, and it says i’m eligible for it. but...