problems with student verification

[duketyrocha]

Plan

Premium for Students

Country

Brazil

Operating System

(Android Oreo, Windows 10,etc.)

My Question or Issue

I can not confirm that I am a university student. The SheerID is not accepting the documents I submit, from the current semester class schedule. This document has my name and the information of the university that I study. Besides that, I used the same document to renew the discount last year and it worked out. Also this time I have sent the school history and the class schedule, have digital university authentication. Also, my university system on the SheerID is not accepting my data, because it seems to be a different system from the one we usually use.

[duketyrocha]

The problem was solved. 

[Peter]

Hey @duketyrocha.

Glad to hear you managed to solve this one on your own!

Could you let the Community know how you were able to resolve it? That way, other people experiencing the same problem will be able to find your solution.

Thanks 🙂