spotify service charges

[MahiAhmadi22]

Plan

student

Country

united states

My Question or Issue

I had an individual plan before, and I cancelled it for a student plan. It charged me $30$ for Spotify service charges/fees, which I don't know what they are. does anyone know what is it?

[Ivelina]

Hey there @MahiAhmadi22,

Thanks for reaching out via the Community!

You can check the current price for Premium Student directly from our web page. However, I recommend also taking a look at your Spotify receipts directly from the Account Page here in case you see the $30 charge there. 

When it comes to your bank statement, does the charge appear as pending and does it say it's specifically for Spotify? Lastly it'd be great if you could send us a screenshot showing the payment from your bank statement, only make sure it doesn't show any sensitive info such as your card number. You can attach it to your next response via the Insert Image option in the post editor.

We'll be on the lookout 🙂

[Danicrisgomes]

Plan

Premium

Country

Brasil

Device

(Samsung Galaxy S23)

Operating System

(Android Oreo)

My Question or Issue

Olá! Tudo bem?

Eu tenho assinatura do plano individual, porém veio um valor alternativo de cobrança do plano. Por exemplo, o valor do individual é R$21,90, mas o valor que me cobraram foi de R$31,90. E qualquer outro plano que eu cogito em alterar, também vem esse valor de R$10,00 a mais cobrado. Entretanto verifiquei se haveria alguma pendência pelo valor excedido, mas não há