unable to have premium student plan

[alicee2]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I have been using student plan for more than a year and a few months ago, I updated my student verification and it went well. But now I have an email that says we cannot get payment or like that. I checked and I see that my plan is individual premium. I tried to verify that I am a student but it says "You have already redeemed this offer." I want to go back to student plan because I am a student.

[Alex]

Hi there @alicee2,

Welcome to the Community!

Please check this FAQ for what to do, depending on the error message you're getting.

If you've renewed your student discount for this year, you need to update the payment method on your account in order to get the discounted price. 

Hope this helps 🙂