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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • bktpycq32396kl53n1fk
  • Newbie
  • 26103 Views
  • 20 replies
  • 0 likes
  • Premium for Students
  • 26103 Views
  • 20 replies
  • 0 likes

Superuser Contribution my student credentials are hooked up to a deleted account

i accidentally signed up for the premium student plan on an old account so i deleted that account a week ago and when i try to sign up for the student plan on my current account, it says my credentials are linked to a different account. how can i fix...

  • Visitor
  • i accidentally signed up for the premium student plan on an old account so i deleted that account a week ago and when i try to sign up for the student plan on my current account, it says my credentia...
  • Alex
  • Spotify Legend
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can I get back student’s discount after subscription is paused?

I got a mail that am no longer on Spotify premium and my subscription is paused, had to sort out an issue with my account. At the moment I can’t access my music and trying to renew my subscription prompts me to change my plan, students premium isn’t ...

  • Visitor
  • ...rompts me to change my plan, students premium isn’t active. How can I subscribe back with a students’ account?
  • Alex
  • Spotify Legend
  • 355 Views
  • 1 replies
  • 0 likes
  • 355 Views
  • 1 replies
  • 0 likes

I can't connect my account to the student premium

It says, the page is not found. So I simply can't even upload the enrollment certificate

  • Visitor
  • It says, the page is not found. So I simply can't even upload the enrollment certificate
  • Keanu_C
  • Community Legend
  • 393 Views
  • 1 replies
  • 0 likes
  • 393 Views
  • 1 replies
  • 0 likes

I am trying to deactivate Hulu within Spotify. How do I do this?

I have Spotify Student Premium. There is no button under the account overview for deactivations for Hulu or Showtime.

  • Newbie
  • I have Spotify Student Premium. There is no button under the account overview for deactivations for Hulu or Showtime.
  • Keanu_C
  • Community Legend
  • 552 Views
  • 1 replies
  • 0 likes
  • 552 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancel student premium

I want to cancel my student premium and am trying this for so long but I can’t find the option to cancel. I really want to cancel my student premium plan.

  • Visitor
  • I want to cancel my student premium and am trying this for so long but I can’t find the option to cancel. I really want to cancel my student premium plan.
  • Eni
  • Moderator
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Student Premium

Hi! How can I activate the student premium if the confirmation email has disappeared and the payment failed?

  • Visitor
  • Hi! How can I activate the student premium if the confirmation email has disappeared and the payment failed?
  • Billy-J
  • Spotify Star
  • 622 Views
  • 1 replies
  • 0 likes
  • 622 Views
  • 1 replies
  • 0 likes

Superuser Contribution Verified as a student, but not eligible for Premium Student

I currently have a Family plan but have recently started graduate study and been verified as a student through SheerID. However, when I try to switch my subscription from Family to Student, I get the message that I am not eligible for premium student...

  • Visitor
  • I currently have a Family plan but have recently started graduate study and been verified as a student through SheerID. However, when I try to switch my subscription from Family to Student, I get th...
  • Joan
  • Moderator
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Can't update payment method to change country

Hi, I'm currently using a premium student account in Vietnam, but I moved to Canada to study and I don't use the old card in Vn anymore, it doesn't have enough money to pay monthly, now I want to change to my Can card, which obviously I want to chang...

  • Visitor
  • Hi, I'm currently using a premium student account in Vietnam, but I moved to Canada to study and I don't use the old card in Vn anymore, it doesn't have enough money to pay monthly, now I want to...
  • Maxim
  • Spotify Star
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify student google home

I am currently signed up with a Spotify Premium Student package which is linked to several google home devices. When i ask google to play a song it says that choosing songs or albums is only available to premium packages.It says that the student pack...

  • Visitor
  • I am currently signed up with a Spotify Premium Student package which is linked to several google home devices. When i ask google to play a song it says that choosing songs or albums is only availabl...
  • MihailY
  • Moderator
  • 357 Views
  • 1 replies
  • 0 likes
  • 357 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can´t renew my student´s discount

I try to renew my student´s discount but when I enter my information on sheerID it always says "You have already redeemed this offer." and I can´t move on from there.

  • Visitor
  • I try to renew my student´s discount but when I enter my information on sheerID it always says "You have already redeemed this offer." and I can´t move on from there.
  • Shalene_t
  • Casual Listener
  • 415 Views
  • 3 replies
  • 0 likes
  • 415 Views
  • 3 replies
  • 0 likes

Superuser Contribution i was charged as a prenium individual but i am verified as a student

I have subscribed as student and I still am until June 23. I canselled my preinium a while ago and resubscrubied as a prenium individual ( since there was no option for prenium for students) and then re-verified I am student and was told that the dis...

  • Visitor
  • I have subscribed as student and I still am until June 23. I canselled my preinium a while ago and resubscrubied as a prenium individual ( since there was no option for prenium for students) and t...
  • Vasil
  • Moderator
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Superuser Contribution Dont have option to activate hulu using premium for students

I read somewhere saying that there will be link on account overview to activate hulu,but i dont have any option / link to activate hulu PlanPremium for studentsCountryMalaysiaDeviceAcer nitro 5,iphone 12 proOperating Systemwindows 10,ios 15.4.1My Que...

  • Visitor
  • I read somewhere saying that there will be link on account overview to activate hulu,but i dont have any option / link to activate hulu   Plan Premium for students Country Malaysia D...
  • Vasil
  • Moderator
  • 1246 Views
  • 5 replies
  • 0 likes
  • Premium for Students
  • 1246 Views
  • 5 replies
  • 0 likes

Superuser Contribution Hello Student pla Im active but I seem to be on the normal plan.

Hello, my English is not good so I'm sorry if I make mistakes. My student plan seems to be active and it's been 2 years since I started using it. Collect. I know I can use it for 4 years. However, I can't select the student plan while using it. I did...

  • Newbie
  • Hello, my English is not good so I'm sorry if I make mistakes. My student plan seems to be active and it's been 2 years since I started using it. Collect. I know I can use it for 4 years. However, I ...
  • AlejaR
  • Moderator
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Superuser Contribution SheerID 404s and heartbreaks

PlanFree/PremiumCountryBulgariaDeviceHuawei p30 proOperating SystemAndroid My Question or IssueHello, I have a problem with the link "Please click here to be directed back to Spotify to access your offer" When i click the link it sends me to a page t...

  • Casual Listener
  •   Plan Free/Premium Country Bulgaria Device Huawei p30 pro Operating System Android   My Question or Issue Hello, I have a problem with the link "Please click here to be dir...
  • vesgeorofficial01
  • Casual Listener
  • 594 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 594 Views
  • 2 replies
  • 0 likes